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VIP Customer Service Specialist - Laurel Road (FINTECH) in Bridgeport, CT at KeyBank

Date Posted: 1/12/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    855 East Main Street
    Bridgeport, CT
  • Date Posted:
    1/12/2021

Job Description

Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience, https://www.laurelroad.com. We simplify the process for both borrowers and bankers, while increasing choices of products, improving tracking, and offering a positive banking experience.

Consistently deliver a high level of client service that demonstrates the core competencies of: knowledge, empathy, patience, promptness and courtesy
Build rapport and strengthen client relationships through sales and servicing client needs with account inquiries, servicing needs, and issue resolution.
Research and provide verification and documentation of client issues and resolution.
Maintain thorough knowledge and understanding of Laurel Road products and services.
Effectively educate clients on the features and benefits of Laurel Road products and services.
Recognize client needs and opportunities to discuss additional or enhanced products and services.
Demonstrated ability to respond to and overcome client objections.
Responsible for identifying complex problems and review related information to develop and evaluate options and implement client focused solutions.
Recognize and effectively act upon client retention opportunities.
Act as a liaison for our clients to provide first call resolution by coordinating and following up with other departments or lines of business (LOB) as appropriate.
Knowledgeably respond to and overcome client objections by offering solutions with options.
Act as peer partner to other VIP Service Specialists including those recently hired into the same functional unit.


Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

45880BR

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