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Training and Procedure Change Control Manager in Buffalo, NY at Key Bank- Corporate

Date Posted: 12/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Training and Procedural Change Control Leader is responsible for supporting all training efforts across Loan Services and additionally supporting a yearly review process of all Loan Services Procedures and Letters. It is critical that this individual has a working knowledge of multiple facets within Loan Services to properly assess the needs and understand proper support alignment. This leader will manage a team of 12+ individuals who support new hire training, target/refresher training, and the yearly review process with OneRisk partners. In addition, the leader will be responsible to play lead role for any large process or system change across Key Bank by supporting all relative process updates, training needs, and communications to the Loan Services Team.


  • Assess the need of Training across multiple departments within Loan Services and ensure support is in alignment by ensuring all training is tracked, including at the SLT level and the individual level
  • Ensure New Hire Training is offered across Loan Services and being held in person in 3 major sites- Buffalo, Cleveland, and Canton
  • Regularly review and re-assess feedback from training sessions with team and alter/revamp approach as necessary based off of feedback
  • Support the Loan Services Development promise by offering soft skills courses and introducing both group and 1:1 classes as requested by leadership team and on a proactive basis as a result of feedback
  • Consistently ensure Training is at the forefront of Loan Services meetings, including but not limited to All Leader meetings, Employee Town Halls, and individual Team Meetings
  • Responsible to lead the effort of devising a Training Plan and executing the plan for any systems or process changes that occur within Loan Services by participating in all relative active projects that affect the teams
  • Own and manage a yearly review process of all Loan Services procedures and letters by ensuring SME review, leadership sign off, and applicable OneRisk sign off
  • Track and maintain consistent approach for the yearly review process by ensuring all teams across Loan Services are equally supported and SLT owner certifies completion at year end
  • Manage ongoing tracking of all initiatives across the team by ensuring ongoing cadence of review and re-prioritizing initiatives for the team and revamping approach
  • Owning yearly plan for achievements across Loan Services, which include goals and target deadlines, as well as engagement and support needed from senior leaders by obtaining buy in
  • Continually build relationships and partnerships across Loan Services and partners (Legal/OneRisk), as well as, maintain ongoing partnership meetings with the Learning and Development Team to discuss current initiatives and request support as needed to accomplish team goals

  • Bachelor’s Degree Required
  • 3+ years Training experience and experience with procedure review
  • Risk and compliance driven
  • Established leadership experience
  • Demonstrates ability to make sound decisions, use problem solving skills and work under deadline pressure.
  • Proven ability to set and obtain goals for individual and team
  • Excellent interpersonal and motivation skills.
  • Superior verbal and written communications skills.
  • Strong time management and prioritization skills.
  • Established cognitive skills.
  • Willing to maintain flexible schedule

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32712BR

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