At Key, employee and candidate health is a top priority. Due to the ongoing spread of COVID-19, all interviews are being conducted virtually. Our talent acquisition team is diligently working to provide you the support you need throughout our hiring process. Learn more.

Technology Business Analyst (Production Support) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 3/10/2020

Job Snapshot

Job Description

Business Analyst(s)

About the Job

This Business Analyst position is responsible for production support, care and maintenance of the Wealth, Investment and Capital Markets Technology Application Suite. This individual works closely with the technology development team, Key Private Bank/Wealth Line of Business, Investment Operations, Key Investment Service, Key Capital Markets and associated Vendor partners.

Candidate will be responsible for researching and resolving production application issues, providing business solutions for small projects, providing subject matter expertise for other application projects, building strong relationships with business partners and vendors and defining software business requirements for technical developers.

Essential Job Functions

  • Production Support
  • On call Production Support (Business Analyst role) and backup when not on call.
  • Develop business requirements and detailed system requirements.
  • Ensure meetings and critical decision points are clearly documented and communicated.
  • Liaison between Key Technology & Operations and the Line of Business/Operations partners and our vendors.
  • Work proactively with LOB/OPS partners and vendor to identify and document business solutions.
  • Participate in conceptual and system design reviews.
  • Participate in developing testing requirements and approaches.
  • Support of multiple in-flight issues and small projects.
  • Support multiple lines of business.
  • Some weekend and after business hours support needed based on business/technology needs
  • Collaborates effectively to plan and execute with team members for Disaster Recovery and Business Continuity Planning
  • Business Knowledge
  • Subject matter expert or ability to become familiar quickly
  • Is trusted advisor to client
  • Comprehensive
  • Documentation including System, Technical and Knowledge Articles
  • Technical & Process documentation for knowledge sharing
  • Training Documentation
  • Current/Future state process flows
  • Create, Update, Review System Architecture Document
  • Communication Skills including Verbal/Non-Verbal, Written, Facilitation Skills, Teamwork and Meetings
  • Ability to address and follow through to completion any situation that arises
  • Ability to facilitate Issue resolution sessions
  • Ability to work productively with team members and stakeholders
  • Ability to multi-task across multiple projects, non-project activities & Issue resolution

Required Qualifications

College degree in information technology, business, finance, or related field or equivalent experience

Minimum 3-5+ years’ experience with business analysis or equivalent business unit experience.

Strong analysis, critical thinking and problem solving skills.

Self-starter with the ability to work independently and as a team player.

Ability to develop an understanding of business unit functionality across multiple lines of business.

Demonstrated practical knowledge of business and technology in creating integrated solutions.

Understanding of technical architecture supporting LOB/OPS products and business functions.

Team player with strong communication skills. Ability to adjust communication to the audience.

Ability to work independently to research and solve problems based on limited information.

Demonstrated and successful execution of essential job functions within production support.

Proficient using MS Office (Word, Excel & Powerpoint)

Knowledge/experience in the financial services industry a plus

Ability to perform analysis using query tools like SQL, SAS/WPS, Cognos.

Knowledge/experience with technology programming a plus

Excellent written and oral communication skills.

Excellent organizational skills.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.