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Technology Analyst - Service Digitization - RPA in Brooklyn, OH at Key Bank- Corporate

Date Posted: 5/17/2019

Job Snapshot

Job Description

Essential Job Functions
• Provide high level of customer service to Key's client base
• Effectively communicate with the employees and the end user
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures
• Ongoing Training and mentoring will be provided when appropriate

Required Skills
• 2 + years of technical support experience in an automation environment.
• Possess an associate’s degree in computer science and/or business, or the work experience equivalent.
• Work within a customer oriented, positive team environment.
• Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff.
• Provide support on RPA Bots, projects and initiatives within scope, budget and timelines
• Install, support, and maintain desktop applications on virtual machines
• Configure, troubleshoot and repair broken RPA processes
• Open tickets to track work performed for line of business partners
Desired Skills
• Previous experience with support of Automation Anywhere
• Demonstrate functional knowledge of information security and best practices
• Possess excellent customer service skills

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

35318BR

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