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Technology Analyst I in Cleveland, OH at Key Bank- Corporate

Date Posted: 7/21/2020

Job Snapshot

  • Employee Type:
  • Location:
    127 Public Square
    Cleveland, OH
  • Date Posted:

Job Description

Required Skills
• 2 + years of technical support experience in a computer support environment.
• Possess an associate’s degree in computer science and/or business, or the work experience equivalent.
• Work within a customer oriented, positive team environment.
• Demonstrate strong interpersonal, oral, and written communication skills for communications to technical and non-technical staff.
• Provide support on single projects and initiatives within scope, budget and timeline.
• Track corporate IT assets throughout computer lifecycle
• Install, support, and maintain desktop applications
• Provision applications using Microsoft System Center Configuration Manager (SCCM)
• Support desktop and mobile operating systems 
• Configure, troubleshoot and repair hardware
• Sit in the trade area and respond directly to requests for service
• Open tickets to track work performed for line of business partners
• Install, configure and support common trade floor applications such as Bloomberg, Eikon, Factset among other software 
Desired Skills
• Support desktop and mobile operating systems 
• Configure, troubleshoot and repair hardware
• Configure network connectivity, including mobile computing
• Demonstrate functional knowledge of information security and best practices
• Possess excellent customer service skills
Essential Job Functions
• Engage in the support of Key’s computer platforms at corporate, campus and data center locations. 
• Provide high level of customer service to Key's internal client base
• Effectively communicate with the end user
• Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
• Complete work on assigned tickets within SLA
• Use industry standard concepts, practices, and procedures
• Rely on documented and established guidelines to perform the functions of the job
• Communicate using excellent grammar and listening skills
• Work closely with team and produce clear documentation
• Learn new things and adapt to new procedures
• Provide audio\\visual support 
Training Provided
• Training will be provided when appropriate


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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