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Technology Analyst I in Chicago, IL at Key Bank- Corporate

Date Posted: 5/13/2019

Job Snapshot

Job Description

Job Summary

NFS technician is to provide support for all employees at KeyBank, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes the deployment of IT assets to KeyBank employees, providing deskside computer hardware and software support. Technician will work directly with various lines of business across the bank.
Responsibilities include imaging, configuration, installation and troubleshooting of personal computers and software. This position requires technical skills, analysis, excellent communication skills, as well as the ability to lift, carry, and install computers, monitors up to 43”, peripherals, printers, and other associated technology equipment. Requires the ability to place computers and peripherals under trade desks and on attached monitor arms. Duties include the ability to run cables under raised floors, through desks, on sit\\stand desks, and other configurations as required.

Required Skills

  • 2+ years of technical support experience in a computer support environment
  • Possess an Associate’s degree in computer science and/or business, or the work experience equivalent
  • Work within a customer oriented, positive team environment
  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
  • Provide support on single projects and initiatives within scope, budget and timeline
  • Track corporate IT assets throughout computer lifecycle
  • Install, support, and maintain desktop applications
  • Provision applications using Microsoft System Center Configuration Manager (SCCM)
  • Support desktop and mobile operating systems
  • Configure, troubleshoot and repair hardware
  • Install, configure and support common trade floor applications such as Bloomberg, Eikon, Factset among other software

Desired Skills
  • Configure, troubleshoot and repair hardware
  • Configure network connectivity, including mobile computing
  • Demonstrate functional knowledge of information security and best practices
  • Possess excellent customer service skills

Essential Job Functions

  • Ability to lift and carry up to 25 pounds
  • Ability to maneuver under and over desks to connect necessary devices
  • Sit in the trade area and respond directly to requests for service
  • Open tickets to track work performed for line of business partners
  • Engage in the support of Key’s computer platforms at corporate and campus locations
  • Provide high level of customer service to Key's internal client base
  • Effectively communicate with the end user
  • Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
  • Complete work on assigned tickets within SLA
  • Use industry standard concepts, practices, and procedures
  • Rely on documented and established guidelines to perform the functions of the job
  • Communicate using excellent grammar and listening skills
  • Work closely with team and produce clear documentation
  • Learn new things and adapt to new procedures
  • Provide audio\\visual support

Training Provided

  • Training will be provided when appropriate


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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