Technical Engineer IV in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/15/2020

Job Snapshot

Job Description

Job Brief

Under general supervision of senior members of the team, provides device integration engineering expertise for KeyBank's client computing environment. Interfaces with vendors, as well as other KeyBank's Technology & Operations teams to provide a seamless and reliable computing experience to end users. Act as technical lead device integration engineer on small to medium projects and assists with large projects. May coach junior technical staff. Development and enforcement of technology standards and assist with white papers and/or presentations. Provide analysis, design, engineering, and consulting for systems management tools used within

KeyBank's environment.

Responsible for research and analysis necessary to provide capacity and performance levels required to

support business initiatives, as they pertain to KeyBank systems. Works on problems of diverse scope, where analysis of situation

requires evaluation and judgment

Required Qualifications

5+ years technical experience in client computing engineering

4 Year degree or equivalent experience

Time management; tracking and reporting

Action oriented

Intellectual horsepower

Problem solving

Customer focus


Learns on the Fly

Deals with Ambiguity

Working knowledge of UNIX/INTEL/Web/Client/Database/Network technologies and computing


Good communication skills (verbal and written)

Basic understanding of business factors influencing technology

Ability to create technical documentation for peers and junior engineers

Ability to translate technical concepts through communication and documentation to individuals working in administrative and governance roles within Key.

Essential Job Functions

Under general supervision of senior members of the team, provides device integration engineering expertise for KeyBank's client

computing environment.

Experience building and managing endpoint protection and endpoint threat detection platforms.

Interface with other Key Technology & Operations teams to maintain and support the environment.

Assist with testing and deployment of end user and business applications.

Project lead role on small projects and medium size projects. Assist with large and, sometimes, enterprise wide projects.

Begin to employ diagnostic methods and analytical skills to solve problems with effective solutions from a variety of sources.

Demonstrate aptitude and interest in technical skills by implementing tactical solutions with supervision.

Deep knowledge of UNIX/INTEL/Web/Client/Database/Network technologies and computing concepts.

Display composure during demanding situations in addition to day to day activities.

Effective communicator in individual and group settings (verbal and written).

Establish and maintain effective relationships with internal clients.

Escalate issues and problems to senior team members and management as required.

Expertise in ITIL concepts.

Hands-on experience with the following:

Personal Computing and Mobile Hardware (HP, Lenovo, Dell, Apple, Samsung)

End User Computing Operating Systems (Microsoft Windows 7-10, macOS, iOS, Android, Chrome OS)

Browsers and web based technologies (Internet Explorer, Edge, Chrome, Safari)

End Point and Data Center Virtual Machine Experience (Hyper-V, VMWare ESXi, VMWare WorkStation or Fusion)

Wireless Technologies in Mobile devices (LTE, GSM, Bluetooth, Wifi)

Presentation Virtualization Support (Citrix ZenDesktop, VMWare Horizon)

Maintaining Secure Systems (Avecto Defendpoint, Symantec Endpoint Protection, System Center Endpoint Protection, Carbon Black,

zScaler SSL Decryption, ForcePoint DLP)

Systems troubleshooting (Microsoft DART)

Endpoint Configuration Management (SCCM, JAMF, AirWatch)

Active Directory and Group Policy

Microsoft Office Suite and productivity tools (Office 365)

Application Virtualization (Citrix ZenApp, VMWare ThinApp, App-V)

Scripting Experience (PowerShell, VBScript, BASH, CMD)

Application Packaging (Install Shield, JAMF Composer)


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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