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Technical Analyst I in Cleveland, OH at Key Bank- Corporate

Date Posted: 3/5/2019

Job Snapshot

Job Description


Job Summary
The IT Service Development technician is to provide development support for chatbots and automated systems, and is responsible for resolving support requests as well as meeting customer satisfaction, and continuous service delivery demands. Support in this position includes strategic planning, development support, and continuous delivery. Technician will work directly with various lines of business across the bank.
Responsibilities include coding, analysis, and troubleshooting of software. This position requires technical skills, analysis, and excellent communication skills.


Essential Job Functions

  • Under supervision from more senior members of team, provide support and development to Key Bank’s chat and automated systems.
  • Provide high level of customer service to Key's internal client base
  • Effectively communicate with the end user
  • Complete work on assigned tickets within SLA
  • Use industry standard concepts, practices, and procedures
  • Rely on documented and established guidelines to perform the functions of the job
  • Communicate using excellent grammar and listening skills
  • Work closely with team and produce clear documentation
  • Learn new things and adapt to new procedures



Training Provided

  • Training will be provided when appropriate



Required Skills

  • 2 + years of technical support experience in a computer support environment
  • Bachelor’s degree or equivalent experience
  • Possess an associate’s degree in computer science and/or business, or the work experience equivalent
  • Understanding of IIS, Java, HTML java Script, Node.JS, Linux, Unix, Docker, and Kubernettes
  • Work within a customer oriented, positive team environment
  • Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
  • Provide support on single projects and initiatives within scope, budget and timeline


Desired Skills


  • Configure, troubleshoot and repair hardware
  • Configure network connectivity, including mobile computing
  • Demonstrate functional knowledge of information security and best practices

Possess excellent customer service skills



FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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