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Team Lead III, Operations in Brooklyn, OH at Key Bank- Corporate

Date Posted: 12/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Provide support to department manager and associates to ensure accurate and timely completion of corporate action, income, and asset maintenance & pricing functions. Maintain internal controls and lead projects to streamline and improve department processes.

Corporate Actions and Income Processing support the corporate action, class action, proxy, dividends, and fixed income functions for the Key PrivateBank and Institutional Advisory Services. Asset Maintenance supports the set up, maintenance, and pricing of securities on our custody system. These departments are expected to ensure a high level of client service while also ensuring that risks to the organization are mitigated.

  • Demonstrate an understanding of the end-to-end corporate actions and income processing functions including statistics gathering, scorecard reporting, and overall system capabilities. Use system and process expertise to support the activities of the department.
  • Responsible for ensuring completion of daily departmental processing functions. Performs monitor, review, and control functions for Corporate Actions/Income Processing and Asset Maintenance departments to minimize client impact and risk to the bank.
  • Proactively identify and independently resolve issues of a complex or sensitive nature identified through review of daily processing and/or Line of Business inquiries.
  • Train new employees or existing employees learning new functions. Provide appropriate feedback during training to ensure that employees are learning the proper processes and achieving the expected level of performance.
  • Identifies, initiates, and develops process improvements opportunities. Is instrumental in working with department leadership team to implement process improvements.
  • Assists manager with production and strategic planning. Provides associate performance feedback to management.
  • Lead projects for new processes or process improvements to ensure successful implementations. Monitor and track all of the team’s initiatives and partner with management to achieve the department’s strategic goals.
  • Positively represent the team and the organization to Line of Business partners, as well as in client interactions. Assist in the development of positive relationships between the team and Line of Business partners by exhibiting a professional manner on a daily basis.
  • Monitors, tracks and reviews written procedures. Responsible for the review process to ensure procedures are updated to reflect current operating standards, regulatory requirements and department internal controls.
  • Manage time effectively and balance workload to meet required deadlines by exhibiting the ability to multitask and refocus on numerous processes simultaneously.
  • Acts as backup to department manager for daily production activities. Time and attendance and vacation tracking for department.

  • Four-year degree in business with a concentration in finance, accounting or management or equivalent work experience. Three to five years of securities industry experience is preferred.
  • Strong leadership and communications skills demonstrated in a team-based business setting. Excellent interpersonal and coaching skills.
  • Sound business judgment as evidenced by success in ability to prioritize tasks, escalate and resolve issues and meet required deadlines.
  • Quality focused, with the ability to develop and foster an environment of accountability and ownership.
  • Strong work ethic. High energy and drive.
  • Excellent written and verbal communications skills.
  • Strong risk management skills.
  • Process improvement oriented. Innovative problem solver. Strong project management skills.
  • Excellent analytical and organizational skills. Strong detail focus.
  • Superior research and problem solving skills.
  • Knowledge of Global Plus preferred.
  • Prior experience with investment management, trust or trust operations preferred.
  • Advanced knowledge of Excel and databases.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32897BR

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