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Sr QC Analyst (Call Monitoring) - Laurel Road (Fintech) in Bridgeport, CT at Key Bank- Corporate

Date Posted: 5/7/2020

Job Snapshot

  • Employee Type:
  • Location:
    855 East Main Street
    Bridgeport, CT
  • Date Posted:

Job Description

Laurel Road, a brand of Key Bank, is part of the expanding FinTech space: we offer Mortgages, Student Loans, and Personal Loans through a digital online experience, We simplify the process for both borrowers and bankers, while increasing choices of products, improving tracking, and offering a positive banking experience.
  • Provides training to QC Analysts for various monitoring, Quality Control, and/or testing reviews.
  • Performs audits on individual loan applications to ensure accuracy and completeness.
  • Provides thorough independent investigations and in-depth analysis of loans and responds to all outside inquiries regarding the aspects of the loan.
    Researches, identifies, and works independently with the various departments to resolve any variances determined.
  • Identifies operational control gaps and creates new monitoring and testing activities and implements them on a go-forward basis.
  • Responsible for providing reporting on the reviews and identify trending or control gaps
  • Verifies adherence to stated policies, regulatory requirements, and alignment between source documentation and the systems of record.
  • Functions as an information source for various company departments when critical quality issues and/or projects arise.
  • Assists in an enhanced capacity with research requests received from Bank Deals, Audits and/or Securitizations.
  • Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies.
  • High school diploma with 2+ years equivalent work experience; College Degree preferred.
  • Banking experience and experience reviewing Credit Reports preferred.
  • In-depth knowledge of consumer lending products being monitored.
    Proficiency with Microsoft Excel.
  • Experience reviewing Credit Reports preferred.
  • Acute attention to detail, ability to Multi-task, and Time-Management skills are a must.
  • Self-sufficient, independent starter willing to take on any task assigned with minimal supervision and provide the required deliverables within the determined timeframe.
  • Excellent written and verbal communication skills.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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