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Sr Product Manager, Payables (Real Time Payments) in Various at Key Bank- Corporate

Date Posted: 5/29/2020

Job Snapshot

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Job Description

JOB TITLE: Product Manager – Payables (Real Time Payments), ECP Product and Innovation

Open/Remote if not near KeyBank office

The Real Time Payments Product Manager is responsible for all aspects of managing our emerging solution to implement a commercial Real Time Payments platform, including new product development and commercialization, strategic direction, product planning and discovery, and product profitability. This role requires strong technical skills, as we will be implementing RTP capabilities across multiple delivery channels over the next few years.. They need to demonstrate product expertise with market and industry knowledge delivered through thought leadership, market support, client experience and partnering.
  • Execute solid product management practices. Understand client behaviors, position and structure products, and set prices. Ability to manage one or more projects or initiatives concurrently in an effective manner.
  • Align with direction and strategy driven by segment management. Work across multiple functions providing support, leadership and subject matter expertise to marketing, sales, finance, technology, legal, operations and compliance in order to accomplish objectives.
  • Continuous monitoring of the industry and market to lead innovation keeping with the strategy of the product.
  • Maintain subject matter expertise; identify trends, changes or shifts in client and competitor behaviors and regulatory and competitive forces that impact these products.
  • Follow a cyclical process of idea generation, opportunity sizing, financial benefit forecasting, business case preparation, product development, and commercialization.
  • Support cross-product strategic development and influence next generation payments services along with the Enterprise Payments product management team.
  • Support marketing and client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on data analysis.
  • Deliver training internally and externally to convey an understanding of the products, their usage and functionality. Support the sales force in selling the products and articulating the benefits to clients. Develop and maintain product collateral, client and market communications to support the sales and product rollout processes.
  • The position will require moderate travel to attend industry meetings and conferences as well to assist Business Development opportunities when required.
  • Manage the profitability of the electronic payables products. Continuous analysis of product financials, statistics and client and product level reporting to keep track of client behavior, market, operational or product functionality changes.
  • Support other electronic payments products within Enterprise Payments as needed.
  • Bachelor’s degree or equivalent experience required.
  • Five + years in financial services; Product, operations, and/or project management competency or related treasury management experience preferred.
  • Strong knowledge of Real Time/Faster payments solutions required, Experience managing RTP products or other electronic payment products strongly preferred.
  • Deep experience with other electronic payment networks strongly preferred.
  • Experience launching new and complex products strongly preferred
  • Strong analytical skills. Excellent problem solving and quantitative skills.
  • Strong internal and external communication skills. Must be able to create and conduct executive level presentations, present at industry venues, and interface with the media and clients as needed.
  • Excellent program and project management/organizational skills.
  • Strong partnering skills; to include with internal partners including finance, technology, operations, sales, marketing, legal, compliance, risk , and other internal and external partners including vendors.
  • Proven ability to assess and enhance product effectiveness and market receptiveness.
  • Dedicated to meeting the expectations of clients.
  • Ability to identify inefficient processes, recommend solutions, and manage implementation.
  • An ability to champion change, influence others, and foster teamwork.
  • Proficiency with PCs and standard Microsoft Office software.

Key Leadership Behaviors

  • Keep your promises and honor your commitments.
  • Accept responsibility for your mistakes and failures and learn from them.
  • Demonstrate open, honest communication.

Managerial Courage
  • Openly express your views and deliver candid and constructive feedback with a positive mindset to your teammates and manager.
  • Welcome constructive feedback and strive to improve your personal effectiveness based upon feedback.
  • Step up to conflict and view it as an opportunity; find common ground and foster cooperation with minimum noise.
Drive for Results
  • Exceed goals successfully; consistently be a solid performer and bottom line oriented; steadfastly push self and others for results.
  • Demonstrate personal accountability for achieving results within established timelines and budget parameters.
  • Pursue your work with energy, drive and focus.

Client Focus
  • Understand the value of excellent client service and demonstrate a commitment to client satisfaction for internal and external clients while balancing organizational profitability.
  • Actively listen to internal/external client feedback and deliver appropriate solutions.
  • Apply judgment within established guidelines to resolve client issues and needs; escalate issues to your manager when appropriate.

Effective Collaboration
  • Identify and involve the right stakeholders to make decisions and maximize results.
  • Readily share information, knowledge, best practices, and ideas with teammates.
  • Leverage opportunities and capabilities across the team to accomplish goals.
  • Actively listen; have the patience to hear people out; accurately restate the opinion of others even when you disagree.

Lead Change
  • Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset.
  • Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
  • Understand the boundaries of your decision making and escalate decisions appropriately.
Develop Self, Staff & Others
  • Take ownership of your personal development plan and seek opportunities to further develop your skill set.
  • Proactively share your knowledge to help others develop and to improve the performance of the team.
Business Acumen
  • Be knowledgeable about the financial services industry and Key’s competition.
  • Understand the value proposition of the business and how it contributes to Key’s business strategy.
  • Understand and apply Key’s risk management philosophy in day-to-day interactions.
Manage Vision and Purpose
  • Demonstrate passion for improving business results.
  • Understand how your role fits into the vision of the department and the organization.
  • Apply an understanding of the department’s vision and purpose to your prioritize work.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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