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Sr. Product Manager, Consumer Payments in Cleveland, OH at Key Bank- Corporate

Date Posted: 9/9/2020

Job Snapshot

  • Employee Type:
  • Location:
    127 Public Square
    Cleveland, OH
  • Date Posted:

Job Description


The Consumer Payments Sr. Product Manager will be responsible for development and implementation of strategies to drive profitable growth and continuous improvement within the Consumer Payments business which encompasses credit card, debit card and health savings accounts. Using strong analytical skills, this position is accountable for on-going performance monitoring and assessment of a specified operational area or portfolio segment in order to leverage insights to formulate innovative and fact-based strategies. The individual must possess a high proficiency in the areas of interpersonal skills and influential leadership to effectively collaborate and align cross functional team members including technology, operations, marketing, analytics, risk and compliance as well as leaders from the branch network, contact center and digital channel to mobilize and execute on strategic and tactical initiatives.

  • Analyze business performance within assigned operational unit or portfolio segment to identify favorable and unfavorable variances and underlying drivers
  • Leverage performance insights, industry trends, industry research, benchmarks and competitive intelligence to formulate innovative strategies to gain competitive advantage and deliver superior results
  • Establish strong partnerships across functions and lines of business to ensure successful and cohesive teamwork.
  • Lead cross functional teams including Sales and Marketing, Client Experience, Branch and Contact Center, Operations, Technology, Analytics, Risk and Compliance to ensure flawless and timely delivery of projects
  • Develop oversight and performance management metrics to efficiently manage and track successful implementation of projects
  • Partner with channel leaders to ensure channel readiness for campaigns, product changes, product launches, changes in policies and procedures and process improvements
  • Establish and implement monitoring routines to measure the efficacy of implemented tactics including summarized results and key learnings
  • Ensure strict adherence with product policies and guidelines to ensure all legal, compliance and audit standards are met
  • Take a leadership role in preparing and administering various operating council and business review meetings as well as preparing delivering presentations to executive leaders.
  • Manage and effectively prioritize work efforts in order to deliver on commitments.

  • Bachelor’s degree in related field or equivalent experience is required
  • 3 to 5 years of experience in banking/financial services.
  • Understanding of credit card and debit card products and the associated drivers of profitability
  • Strong quantitative and analytical skills are required
  • Ability to think and act strategically and deliver business plan goals
  • Ability to prioritize effectively and identify activities most important in driving business results
  • Excellent communication skills, both written and verbal
  • A high degree of flexibility and the ability to adapt to a dynamic list of priorities
  • Strong presentation and Powerpoint skills
  • Ability to work independently utilizing independent judgment to make sound decisions
  • Highly organized with ability to drive complex projects
  • SAS and Tableau proficiency preferred


-On the job training


127 Public Square
Cleveland, OH 44113


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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