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Sr. Process Engineer & Consultant – Enterprise Continuous Improvement in Cleveland, OH at Key Bank- Corporate

Date Posted: 11/20/2018

Job Snapshot

Job Description


This individual will work across business lines as part of the Enterprise Continuous Improvement team within the Quality & Productivity Management organization. Team members are strategic partners with project business leader’s stakeholders to prioritize and align business opportunities with the strategic goals of the company and then deliver on those opportunities via targeted projects. These projects support business strategic goals and are centered on the client experience, top line growth and bottom line results.

The Sr. Process Engineer & Consultant will:
  • Execute on project and act in an advisory capacity to assigned project leaders and Sr. stakeholders within a business unit or business units on operational excellence and continuous improvement aligned to improving the client experience and meeting strategic objectives.
  • Strong Data Quality and Measurement Systems – ability to work with business units to develop customer centric data/measurement systems that support the business strategy for revenue
  • Lead end to end programs and major projects with focus on core business processes to deliver results aligned to strategic objectives – improved client and/or employee experience, value attainment – expense and revenue
  • Build relationships within business unit and across enterprise to enable cooperative and collaborative achievement of business objectives.
  • Drive a culture of client centric process excellence setting the pace of change and sharing best practices across business units.
  • Identify, advise, and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
  • Continually evaluate and learn new tools, processes or approaches to further the capabilities within the team to improve existing processes.
  • Exhibits solid character and strength in executing agreed upon project activities; conveying confidence and reliability
  • Strategic thinker; demonstrates the ability to anticipate client needs; ability to identify & solve complex problems utilizing strong conflict management skills. Understands business model and project contribution to meet business strategy, including financial & risk impacts
  • Collaborates within ECI and across project teams to create an atmosphere of openness and inclusiveness to deliver expected results and value
  • Accepts and adapts to feedback to drive personal improvement

  • Bachelor's Degree
  • 5+ years in business consulting or a transformational role, to include working with customer facing businesses and/or customers. Substantiated comfort level with senior leadership across an organization without boundaries; understands the culture and how to navigate to achieve desired outcomes.
  • Ability to operate with a results-oriented focus and strong sense of urgency.
  • Demonstrated experience in driving business transformation or client centric process improvement including a mastery of broad range of service model/strategy/ transformational/process improvement approaches and certifications – e.g. Design Thinking, Change Management, Lean, Master Black Belt Six Sigma, Agile, Resource Capacity Mgt., , Technology Optimization, and Business Intelligence.
  • Strong technical and analytical skills
  • Proficiency with MS Office, MS Project, MS Visio, Minitab, SharePoint
  • Proficient at collecting performance measurements, creating dashboards and monitoring on-going performance
  • Driven to deliver on commitments, remove barriers and effectively leverage resources to deliver quality project results

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30603BR

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