Sr. Lead Business Systems Analyst in Brooklyn, OH at Key Bank- Corporate

Date Posted: 3/17/2020

Job Snapshot

Job Description

Essential Job Functions:

  • Meet with key business stakeholders and project members to document business and functional requirements.
  • Work as a liaison among business and technical stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and information systems.
  • Prepare business requirement documents, use cases, process models and supporting business rules. Coordinate requirements walk- through and signoffs with stakeholders to ensure that documentation accurately portrays business needs.
  • Work with Quality Assurance to ensure appropriate test plans are developed. Assist with testing efforts as required.
  • Assists with the evaluation of changes being proposed in current and proposed software systems
  • Remains informed of technological advances being made and proposed in the financial services industry that could add to the company’s services or improve our efficiency
  • Serve as a contact for department heads as they propose system enhancements or program changes to improve operational efficiencies
  • Uphold the KeyBank Vision & Values
  • Must adhere to pertinent laws, regulations, KeyBank's Compliance Policy and external compliance requirements.

Key Accountabilities:

  • Work in a collaborative fashion with all Technology and Business partners to deliver technology solutions that enhance service and product offerings to our customers. Our solutions and services will provide a quality and cost advantage, leverage our enterprise capabilities, meet business needs and provide high availability in a secure environment.
  • Support the ongoing improvement of the partner/customer experience
  • Develop and manage productive working relationships, internal and external
  • Deliver excellent customer service when dealing with internal partners, vendors or our customers

Team & Employees:

  • Create a positive employee experience for self and those around you.
  • Coach other team members, as appropriate, within area of expertise.
  • Participate fully as a member of the team and contribute to a positive, ethical and respectful working environment and communicate openly with others.
  • Work as a liaison among business and technical stakeholders to elicit, analyze, communicate, and validate requirements

Required Qualifications:

  • Bachelor’s Degree in related field or equivalent experience
  • Minimum 3-5 years related experience in electronic payments (cards, ACH and on-line banking)
  • IT experience necessary and financial services experience preferred
  • Business analysis thought leader with comprehensive knowledge of requirements management methodologies and business requirements elicitation.
  • Strong and demonstrated team leadership skills. Experience in conflict resolution.
  • Comprehensive understanding of financial services policies, procedures, products and industry practices.
  • Strong working knowledge of Network Processing (Mastercard), TSYS, MPTS and Adjustments Hub
  • Excellent and demonstrated skills in meeting facilitation, relationship management, leadership, critical thinking, technical writing and presentation skills.
  • Working knowledge of Microsoft Visio, Excel and PowerPoint or comparable software


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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