Sr IDM, Financial Wellness Experience Design - Washington, DC in Washington, DC at Key Bank- Corporate

Date Posted: 6/18/2018

Job Snapshot

Job Description

Partner with research teams to use behavioral research and data in identifying unmet employee needs.
Understand human-centered design and UX practices. Have interest in partnering with UX designers on journey maps and user flows.
Identify and present opportunities for supporting employee motivation and equipping them with insights to maximize opportunities to building and deepen client relationships centered in financial wellness.
Translate and address complex employee needs with simple solutions that are scalable and digital. These solutions should be developed to also enable and equip bankers with insights
Collaborate with cross-functional team members on strategy sessions, ideation, definition and testing of new employee experiences and product concepts.
Use agile and LEAN methodologies to work iteratively, supporting continuous learning and collaboration with partners
Ensure employee-centric strategies and financial wellness initiatives are consistent with KeyBank’s overarching value propositions.

Lead and participate in promotional activities and presentations.
Be a thought-leader and change agent with regard to improving internal processes and procedures over time.

Bachelor’s degree
Minimum of 3-5 years of experience
Experience and passion for design-thinking and customer experience
Strong mix of quantitative, qualitative and problem-solving skills
Comfort in operating in a small, start-up like environment set in a large, highly complex organization

Experience and familiarity with banking
Experience with agile project methodologies or the like

KeyCorp’s roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies with assets of approximately $136.5 billion at December 31, 2016. Key provides deposit, lending, cash management and investment services to individuals and small and mid-sized businesses in 15 states under the name KeyBank National Association and First Niagara Bank, National Association, through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

KeyBank has administrative services in place that help support the business. These include: Finance, Human Resources, Legal, and Marketing. KeyBank’s Corporate Center supports strategic initiatives through multiple teams which provide distinctly different, yet interrelated, disciplines for the KeyBank Leadership team and its business groups. The Corporate Center protects and enhances Key’s brand through thoughtful and deliberate messaging and responsible banking. Our proactive approach and significant expertise engage both internal and external constituents – employees, clients, shareholders, investors, regulators, legislators, community advocates – by adding value, positively influencing their perceptions, and instilling a sense of confidence in Key.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29376BR


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