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Sr. Digital Product Owner – Omni-Channel Originations in Cleveland, OH at KeyBank

Date Posted: 1/4/2021

Job Snapshot

Job Description


Responsible for leading an Agile software squad and working with support partners to define and implement a comprehensive vision, strategy and roadmap for Omni-Channel Originations. Responsible for developing the scorecard and measuring against the business objectives while partnering to build reporting/analytics to support ongoing efforts. Develop and nurture an analytical and digital fluency within the team to drive business curiosity and fact-based decisioning.
  • Provide digital thought leadership, insight and analysis and strategic communications to the digital team as well as partners and stakeholders
  • Responsible for managing short and long-term roadmap for Small Business Deposits and other key initiatives
  • Direct the efforts of an I/T squad, including Business Analysts, tech leads, full-stack developers, and Q/A engineers
  • Drive Operational KPIs
  • Responsible for managing multiple projects at a time
  • Proactively identify and build process improvements across digital focus to drive revenue and/or cost save opportunities
  • Responsible for defect tracking and resolution
  • Facilitate change-management and quality-improvement initiatives with the goal of standardized and consistent quality and organizational effectiveness initiative in partnership with the Small Business Deposits and Consumer Deposits teams
  • Partner closely with the Legal/Compliance/Risk/Privacy teams to review and enhance procedures across all digital teams to ensure compliance with regulatory and audit requirements.
  • Facilitate cross-functional operating model to ensure partner inclusion and accountability by leveraging tools such as the Product Management Gating Process, Impact Statement and Bi-Weekly Status Update Meetings
  • Serve as primary contact for Originations’ regulatory exams and audits and GRC testing to provide product subject matter expertise
  • Facilitate the coordination of RCSA activities within Originations’ ensuring the appropriate risk appetite is maintained
  • Support client-facing partners with response and resolution to individual escalated client complaints and issues
  • Accountable for overseeing the resolution for system outages to ensure minimal client impact, working closely with product managers for resolution
  • Shared accountability for results/goals by working closely with digital product managers and Line of Business (LOB) partners
  • Work closely with our technology support partners to identify opportunities to improve our defect management, communication and resolution
  • Be a thought-leader and change agent with regard to improving internal processes and procedures over time
  • Bachelor’s Degree or equivalent work experience
  • 5-8 years of Digital Product Experience
  • 5-8 years of Experience managing multiple products and/or projects at a time
  • Strong skills in analysis, reporting, data gathering and interpretation
  • Strong problem-solving ability; uses rigorous logic and methods to find the right answers and extract strategic insights from large data sets
  • Passion for leading and developing people, creating followership and advancing Key’s culture
  • Passion for the customer experience and acting as a change agent
  • Demonstrated horizontal collaboration across multiple stakeholders to maintain strong relationships, including coordinating multiple resources to support strategy/program development
  • Strong experience in developing tailored strategies based on customer needs, preferences, and practices
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulate credible visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Client Focus: Is dedicated to meeting the expectations and requirements of internal and external clients; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with and gains their trust and respect.
  • Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.
  • Presentation Skills: Is effective in variety of formal presentation settings, e.g., one-on-one, small and large groups, with peers, direct reports, and bosses; is effective both inside and outside the organization, on both ordinary and controversial topics; commands attention and can manage group process during presentations; can change tactics midstream when original approach is not working.
  • Consistent demonstration of Key’s established leadership competencies.
  • *Any location (Cleveland, Buffalo, other Key Bank location, possible work from home/remote if not in a city with a Key Bank location)


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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