Sr. Client Manager, Technology in Seattle, WA at Key Bank- Corporate

Date Posted: 9/11/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    1301 5th Avenue
    Seattle, WA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/11/2019

Job Description

ABOUT THE JOB (JOB BRIEF)

As an integral member to the Treasury Management (TM) Corporate Bank Sales team, collaborates to acquire, expand and retain business clients who have treasury management needs. Maintains the “first point of contact” role for any customer service needs, inquiries or problems and ensures that clients receive a full and effective after-sales experience.

ESSENTIAL JOB FUNCTIONS

Collaborates with partners to expand and retain business clients who have treasury management needs.
Own maintenance of cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized.
Prepare, deliver, and review agreements.
Adhere to all Risk policies and procedures including ECP Risk Testing initiatives.
Initiate and conduct necessary research that may need to be done in conjunction with on-going client needs.
Generate cross-sell leads to sales teams and participate in regular Client Management sales initiatives

In some cases and on some teams the following job functions may also apply:
Partner with the Implementation Specialist Team on more complex client implementations
For more complex client implementations, will work with Client Implementation Specialist to manage the request for new product set-up, ensuring timely processing of Client Service Orders (CSO’s), verifying products are properly set-up in accordance with published service level agreements, providing technical support and training to clients concerning product usage and functionality and ensuring client satisfaction.
Working with the Customer Account Maintenance (CAM) Group, open new DDA accounts field incoming client calls to effectively resolve questions, problems or concerns regarding account opening and/or maintenance requests within established service level agreements.

REQUIRED QUALIFICATIONS

4Bachelor's Degree or similar work experience with 3 or more years of banking or cash management experience.
4Demonstrated success in a customer service environment
4Possess strong Analytical and data mining skills
4Excellent verbal and written communication skills. Previous experience presenting to clients
4Self-motivated and ability to participate effectively in a highly collaborative work team
4Excellent organizational skills with the ability to set priorities and handle difficult situations while maintaining strong personal relationships
4Detail oriented and ability to follow through
4Knowledge of Microsoft Office Programs including Word, Excel and PowerPoint

PREFERRED QUALIFICATIONS

4Certified Cash Manager (CCM)/Certified Treasury Professional (CTP) preferred

COMPETENCIES

4Influencing skills
4Excellent interpersonal and presentations skills
4Excellent time management and organizational skills with the ability to set priorities, while maintaining good personal relationships
4Demonstrated analytical abilities and negotiation skills



FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

37546BR

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