Sr. Business Analyst in Brooklyn, OH at Key Bank- Corporate

Date Posted: 3/7/2018

Job Snapshot

Job Description


Be a leading part of a team that, every day, strives to become a best-in-class team that adds value by delivering innovative solutions to manage fraud risk. KeyCorp’s Fraud Operations Support team works to identify, prevent, detect, assess, monitor, control, test and report fraud related risks throughout KeyCorp.

Working with the Enterprise Shared Services (ESS) leadership team, this position contributes to the development and implementation of organizational strategies, processes or systems around all aspects of Fraud, along with Compliance, Risk Management, Operations and Technology.

This position is part of a team responsible for fraud detection applications, writing business rules that create alerts as well as interfacing with Technology and Fraud Operations groups. Included also is the triage of issues reported by operation teams, working through the root cause while translating technical solution for/to the end user. Another major focus is the advanced use of MS Office toolkits, SQL and/or SAS for data collection and analysis, development and maintenance of metrics and sustaining program stability. Also a major part of this position is requirements solicitation, writing and execution of test scenarios, communication plans, documentation, functional training and project management.

In addition, this position supports cross ESS activities such as GRC testing, Access Control, etc. Relationship building with Technology, LOBs, and internal ESS partners is a primary success factor. A solid understanding of regulations, fraud, technology/systems and data analytics are critical for success, as is relationship building with our partners.


Working with the ESS Operations Support Manager on the following job functions:
  • Responsible for non-card fraud detection application(s) as assigned, writing rules that create alerts, analyzing the effects of those rules (false positives, customer impact, losses - sustained and averted) as well as interfacing with technology teams and non-card fraud detection groups.
  • Ability to analyze, identify and recommend appropriate changes to complex system problems. Triage issues reported by the non-card fraud detection teams, working through the root cause while translating technical solutions for/to the end user.
  • Participates on multiple projects with varying requirements (both technical and business) in a fast paced and dynamic environment
    • Actively participates in corporate system projects that affect ESS applications by providing Fraud requirements, writing and execution of test scenarios and communication plans.
    • Actively participates in non-card fraud detection application install/upgrade projects using project management skills for requirements solicitation, writing and execution of test scenarios, communication plans, documentation and functional training.
    • Assists non-card fraud detection teams in managing non-application related projects.
  • Assist in reporting and developing metrics to measure quality and effectiveness of ESS.
  • Interact at various levels within ESS, AML Compliance and the LOBs on ESS related matters and collaborate with support partners to leverage expertise and ensure effective service delivery
  • Keep abreast of changes in the Fraud industry

  • Bachelor degree in Business or related field OR
    • 6 – 8 years of experience in progressively more responsible operations or risk management roles
    • 3 – 5 years of experience in leading projects/initiatives in operations or risk management
  • 4 – 5 years of experience in non-card fraud detection or analysis
  • Strong background in non-card related products.
  • Proven Business Analyst skills; analyzes, identifies and recommends appropriate solutions to complex problems; the ability to find an answer that is not readily available.
  • Proven ability to translate technology solutions for/to end users and conversely translate end user issues/requests to Technology.
  • Proven ability in leading projects/initiatives (tracking tasks, issues and risks, soliciting requirements)
  • Experience creating SQL and/or SAS queries for data collection and analysis
  • Knowledge and experience in organizational effectiveness, strong capability to grasp operational processes and flows.
  • Proven ability to work autonomously and in teams. Self-directed.
  • Effective collaboration skills and networking skills. Ability to interface with various levels within ESS, regulators and other corporate oversight groups, as needed.
  • Strong attention to detail (very detailed oriented)
  • Strong oral and written communication skills.


Microsoft Word, Excel, PowerPoint, Visio, SQL and/or SAS

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27979BR