Specialist in Buffalo, NY at Key Bank- Corporate

Date Posted: 11/5/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


The Hogan Maintenance team provides support team for the Consumer products across all regions at Key. The Hogan Maintenance team is a part of the Consumer Deposit & Card Operations (CDCO) department and is responsible for non-monetary and monetary maintenance coding on Consumer accounts. The primary job functions of this position include, but are not limited to, Cash Reserve Credit (CRC) maintenance, Savings as Overdraft, Safe Deposit Box maintenanace, Health Savings Account (HSA) support, and additional maintenance associated with specific account coding in accordance with the Corporate policies and procedures related to Compliance, Privacy and the Bank Secrecy Act.


  • Provide first-in-class service to all internal partners and external clients seeking assistance from our team
  • Maintain a comprehensive technical and working knowledge of all systems utilized by the Hogan Maintenance team including, but not limited to, Hogan, Quest, Key View Deluxe, and Automated Posting Application (APA).
  • Time management and working within strict deadlines to achieve service level agreements on a daily basis
  • Meeting established standards while being effective; low error ratio on daily and monthly basis
  • Updating sensitive client data on internal and external client accounts in accordance with Corporate policies
  • Maintain complete and accurate documentation of communication between all areas of contact to ensure integrity of sensitive data as not to impact client relationships
  • Escalate any issues identified to the appropriate management
  • Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, Leadership)
  • Actively participate in self-development to promote one’s future advancement and to support the common team.


  • High School Diploma or GED equivalent.
  • 0 – 1 years experience with working knowledge of the business or general office skills
  • Works well with others in a fully developed work team environment
  • Open minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Approachable, easy to talk to and composed – deals with high stress levels effectively
  • Comfortable communicating with team members and internal partners while maintaining a professional demeanor
  • Good judgment and decision making ability
  • Ability to work under pressure and meet deadlines
  • Analytical, research and problem resolution skills
  • Ability to work independently or as part of a larger fast-paced and ever-changing team while maintaining a precise attention to detail
  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
  • Exceptional time management and organizational skills
  • Limited travel, as needed


  • Two (2) or more years of banking experience in an operations, call center or branch environment
  • Undergraduate degree in Business, Finanace or banking industry related field
  • Intermediate to advanced PC and MS Office skills
  • Working knowledge of Hogan, Key View Deluxe, Quest, Safe Deposit System, APA, and Lotus Notes


Communication: Communicates effectively, Speaks effectively, Listens actively, Writes clearly and concisely
Interpersonal Skills: Creates positive work climate, Fosters teamwork, Builds relationships
Personal Effectiveness: Takes initiative, Prioritizes work, Meets deadlines, Demonstrates self development, Projects professional image
Leadership: Thinks strategically, Demonstrates accountability, Uses sound judgment
Problem Solving/Decision Making: Simplifies and improves work processes, Anticipates and prevents problems, Follows through
Functional Knowledge: Understands HR policy and procedures, Understands department policy and procedures, Cross-trains

  • Personal Computer
  • Telephone
  • Adding Machine- 10-Key
■ On the job/shadowing supported by detailed procedures
■ Corporate directed compliance training

■ 4224 Ridge Lea Road, Amherst NY 14226

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32550BR

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