Specialist in Brooklyn, OH at Key Bank- Corporate

Date Posted: 6/10/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/10/2019

Job Description

ABOUT THE JOB (JOB BRIEF)

The Hogan Maintenance team provides support team for the Consumer products across all regions at Key. The Hogan Maintenance team is a part of the Consumer Deposit & Card Operations (CDCO) department and is responsible for non-monetary and monetary maintenance coding on Consumer accounts. The primary job functions of this position include, but are not limited to, Cash Reserve Credit (CRC) maintenance, Savings as Overdraft, Safe Deposit Box maintenanace, Health Savings Account (HSA) support, and additional maintenance associated with specific account coding in accordance with the Corporate policies and procedures related to Compliance, Privacy and the Bank Secrecy Act.

ESSENTIAL JOB FUNCTIONS

  • Provide first-in-class service to all internal partners and external clients seeking assistance from our team
  • Maintain a comprehensive technical and working knowledge of all systems utilized by the Hogan Maintenance team including, but not limited to, Hogan, Quest, Key View Deluxe, and Automated Posting Application (APA).
  • Time management and working within strict deadlines to achieve service level agreements on a daily basis
  • Meeting established standards while being effective; low error ratio on daily and monthly basis
  • Updating sensitive client data on internal and external client accounts in accordance with Corporate policies
  • Maintain complete and accurate documentation of communication between all areas of contact to ensure integrity of sensitive data as not to impact client relationships
  • Escalate any issues identified to the appropriate management
  • Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, Leadership)
  • Actively participate in self-development to promote one’s future advancement and to support the common team.

REQUIRED QUALIFICATIONS

  • High School Diploma or GED equivalent.
  • 0 – 1 years experience with working knowledge of the business or general office skills
  • Works well with others in a fully developed work team environment
  • Open minded and adaptable to new ideas in a changing environment
  • Excellent customer service skills
  • Proven excellent verbal/written communication and interpersonal skills
  • Approachable, easy to talk to and composed – deals with high stress levels effectively
  • Comfortable communicating with team members and internal partners while maintaining a professional demeanor
  • Good judgment and decision making ability
  • Ability to work under pressure and meet deadlines
  • Analytical, research and problem resolution skills
  • Ability to work independently or as part of a larger fast-paced and ever-changing team while maintaining a precise attention to detail
  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
  • Exceptional time management and organizational skills
  • Limited travel, as needed
PREFERRED QUALIFICATIONS

  • Two (2) or more years of banking experience in an operations, call center or branch environment
  • Undergraduate degree in Business, Finanace or banking industry related field
  • Intermediate to advanced PC and MS Office skills
  • Working knowledge of Hogan, Key View Deluxe, Quest, Safe Deposit System, APA, and Lotus Notes

COMPETENCIES/SKILLS

Communication: Communicates effectively, Speaks effectively, Listens actively, Writes clearly and concisely
Interpersonal Skills: Creates positive work climate, Fosters teamwork, Builds relationships
Personal Effectiveness: Takes initiative, Prioritizes work, Meets deadlines, Demonstrates self development, Projects professional image
Leadership: Thinks strategically, Demonstrates accountability, Uses sound judgment
Problem Solving/Decision Making: Simplifies and improves work processes, Anticipates and prevents problems, Follows through
Functional Knowledge: Understands HR policy and procedures, Understands department policy and procedures, Cross-trains

EQUIPMENT/TECHNOLOGY USED
  • Personal Computer
  • Telephone
  • Adding Machine- 10-Key
TRAINING
■ On the job/shadowing supported by detailed procedures
■ Corporate directed compliance training
JOB LOCATION


■ 4910 Tiedeman Road Brooklyn, OH



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

35925BR

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