Specialist VI Loan Client Services (Mortgage Servicing) in Amherst, NY at Key Bank- Corporate

Date Posted: 2/14/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4224 Ridge Lea Road
    Amherst, NY
  • Job Type:
    Banking
  • Experience:
    Not Specified
  • Date Posted:
    2/14/2018
  • Job ID:
    27612BR

Job Description

Job Brief:
Working within a team of 15-20 Mortgage Servicing associates, this position is responsible for loan boarding quality control, payment exception processing, statement review, ARM maintenance, Partial Release/Oil & Gas Release processing, Customer profile Maintenance, payoff processing, and internal and external servicing requests regarding Key’s Residential Mortgage relationships. Adhere to Corporate Credit Policy, procedures, loan regulatory requirements, and Consumer/Privacy laws. Use fair and reasonable judgment when interpreting and disclosing client relationships. Works within and complies with established operational and compliance quality standards and service levels at a highly productive level.

Required Qualifications:
  • High School Diploma or equivalent, some college preferred
  • Strong accounting background
  • Minimum 1-3 years of Customer Service experience
  • Minimum 1-3 years of Banking Operations experience preferred
  • Ability to establish and maintain effective working relationships among team members and product and support partners
  • Problem solving/analytical skills
  • Sound decision making ability
  • Priority setting and time management skills
  • Strong organizational skills and communication skills – written and oral
  • Sound Computer Proficiency
  • Detail oriented
  • Ability to manage multiple tasks in a fast paced environment
  • Strong working knowledge of government regulations

Essential Job Function:
  • Perform accurate and timely loan transactions including account research, loan processing, and loan maintenance
  • Balance general ledger entries to minimize account outages and work with the Accounting department to correct discrepancies in a timely manner
  • Perform careful and timely review of various reports to alleviate potential customer impact issues and to ensure system integrity. Take appropriate action to address issues
  • Research requests to a logical conclusion and execute remedial action. Communicate to the requester the results of research and resolution of the problem effectively and timely
  • Actively seek opportunities to improve process efficiency, quality and the client experience. Communicate ideas appropriately to effect real change
  • Provides world class customer service to internal and external customers through total adherence to the Key Values and Key Difference concepts
  • Identify major and minor issues/problems and communicate to appropriate management
  • Assist other team members with daily workload to ensure timely completion and achievement of work team assignments
  • Actively pursue development of self to better support team and future advancement
  • Must adhere to pertinent laws, regulations, Key’s Corporate Compliance Policy and external compliance requirements; including SOX Key Controls

Reporting Relationships:


Job Location:
4224 Ridge Lea Amherst, NY 14226


ABOUT KEY:
KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

ABOUT THE BUSINESS:
Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 27612BR