Specialist VI (Foreclosure) in Buffalo, NY at Key Bank- Corporate

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

Within company and legal guidelines, individuals will perform complex and detailed analysis of accounts to determine appropriate short/long term actions to minimize incidents of default or loss. Manage assigned work through process milestones, while ensuring adherence to all internal policies, investor guidelines, federal and state regulatory/legal guidelines. Further responsibilities include the evaluation of collateral to determine options related to foreclosure, property preservation, processing investor/insurer claims and default investor reporting. Interactions with business partners (attorneys, valuation providers, property preservation and management companies, community representatives, etc.) that complete activities in support of KeyBank’s Real Estate Default Servicing.


•Applies in‐depth foreclosure experience to the monitoring, tracking and implementation of the foreclosure process for loans in assigned states.
•Ensure all information required by attorneys is promptly given to them by monitoring emails throughout the day.
•Work with business partners to ensure proper follow‐up on foreclosure actions.
•Ensures all items in the foreclosure CACS queues are worked on a daily basis and in the allotted time.
•Review files and records to answer requests for information from business partners and Collections.
•Check, distribute and/or respond to documents and correspondence from internal and external business partners.
•Assist in the compilation of data for vendor performance management.
•Work with department Analyst on Monthly Vendor Performance Calls.
•Escalate to management/Analyst information on attorney firms which are causing timeline/communication issues.
•Prepares Biding Instructions in a timely manner according to state guidelines.
•Maintains knowledge of and adheres to the principals and practices of federal, state, and local requirements regarding foreclosures.
•Maintains knowledge of and adheres to investor guidelines on a daily basis.
•Verifies accuracy of vendor invoices prior to submitting requests for invoice processing.
•Process bank ticket work as needed.
•Participate in any investor/insurer training necessary.
•Comply with all policies and procedures as outlined in operating instructions.
•Meet minimum individual and departmental goals and service level agreements.
•Participate in and facilitate information sharing with your manager, business partners, and peers in a timely and efficient fashion to ensure widespread communication.
•Evaluate key performance indicators associated with designated operational processes, pinpointing financial and quality areas of opportunity and selecting appropriate courses of action.


•High school diploma or equivalent
•Computer proficient, including Microsoft Office Suite programs (Excel, PowerPoint, Word)
•Minimum two years of experience as a Foreclosure Specialist, Bankruptcy Specialist, Loss Mitigation Specialist, Mortgage banking/loan servicing or real estate law.
•Proven ability to stay focused in a continuous process flow and keep pace within the work team
•Superior verbal and written communications skills


•Bachelor’s degree or paralegal certificate
•Experience with CACS, LPS Black Knight Desktop
•Working knowledge of investor default servicing guidelines.


•Thorough knowledge of and the ability to apply complex concepts related to assigned area including the understanding of mortgage and title documents, collections, default servicing, foreclosure legal processing and legal terminology.
•Thorough knowledge of foreclosure procedures for the assigned territories.
•Computer literate with intermediate proficiency in internet navigation, word processing, spreadsheet, and database applications
•Ability to prioritize and complete work assignments within established deadlines
•Excellent interpersonal and motivation skills
•Detail oriented.
•Ability to maintain professional composure with co‐workers, managers, and legal professionals in difficult situations.
•Demonstrated ability to embrace and implement change
•Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes

Amherst, NY

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) provides efficient, reliable and secure technology, operational, and servicing functions to support business partners and clients across Key. It creates an effective variable cost technology delivery model that maximizes the return on IT spend and orchestrates the efficient use of corporate information and technology assets while supporting innovation that creates competitive distinction.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 29292BR