Specialist (Regulation E/Z Disputes position) in Buffalo, NY at Key Bank- Corporate

Date Posted: 10/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    239 Van Rensselaer Street
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Please note that position will report to a different manager than listed on requisition at this time.


The Disputes team handles all customer disputes on posted electronic transactions, including Credit Card, ACH, Debit Card Signature, ATM/PIN, and Internet Banking/Bill Pay transactions.


Performs research of customer disputes regarding posted electronic transactions including ACH, Credit Card, Debit Card Signature, ATM/PIN and Internet Banking/Bill Pay using a variety of systems such as Adjustments HUB, WEBUI, STAR/NYCE, APA, and Hogan.

Responsible for processing Letters, issuing provisional credit, processing chargeback’s for the card holder through MasterCard, handling incoming re-presentments and arbitration cases.

Adheres to a variety of defined procedures.

Maintains up-to-date knowledge of corporate policies and procedures.

Maintains up-to-date knowledge of Reg E and Reg Z regulations.

Ensure compliance with security and audit procedures and processes.

Utilizes department procedures to ensure integrity of client sensitive data.

Responds to e-mail inquiries and telephone inquiries regarding Cardholder Disputes.

Establish and maintains effective working relationships with supervisors, co-workers, internal clients and departments to ensure excellent and timely service is provided to the clients.

Demonstrate commitment to High Performance Management by modeling KeyCorp Values in every internal and external interaction.


Perform back up functions for team members as assigned.


High School Diploma or GED.

Two years post high school experience in a business environment.

Basic skills in Microsoft Word and Excel.


Bank operations experience.

College coursework or degree.

Proficient in Microsoft Word and Excel.


Ability to work with a precise attention to detail.

Ability to communicate, maintain a professional image and develop a partnership with internal and external clients.

Demonstrate participation as member of a team.

Demonstrate ability to listen and follow directions.

Manages execution; focus on task at hand.

Ability to adapt and function productively in a fast-paced, ever-changing working environment.


Software: Microsoft Office, Lotus Notes.

Systems: Hogan, Adjustments Hub, TCS, APA, WEBUI, STAR/NYCE, Lotus Notes, Internal Databases, KeyNet, Microsoft Word, Excel and Access.

Equipment: PC, Phone, Fax, Printer/Copier


On the job training includes self-study , Computer Based Training (CBT), and classroom training.

Key employee development and training curriculum


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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