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Specialist (Part-Time Weekend Keying Position in Lockbox Department) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 8/28/2020

Job Snapshot

  • Employee Type:
    Part-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:
    8/28/2020

Job Description

Please note that this position is a part-time position approximately 20 hours per week. The typical work schedule is Saturday and Sunday from 7:30 a.m. - 6:00 p.m.

Job Brief:
Under direct supervision, the Specialist is primarily focused on execution of basic processing work following defined procedures. The Specialist is also responsible for routine operational and/or administrative work and escalates any issues.

Essential Job Duties:
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Administers defined procedures, analyses, tasks and report preparation while receiving explicit instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
May assist in reviewing or ensuring proper documentation or procedures are used for basic activities
Performs basic routine tasks assigned by manager. May provide service in relation routine billing inquiries, service requests, suggestions and complaints from customers
Completes work by following clear defined procedures
Review and capture client remittance data
Think critically and independently to capture data based on client specifications
Use enhanced data capture methods via optical character recognition to retrieve information
Manually key client data into a lockbox processing system
Complete work accurately and within specified service levels.
Cross training in other functional areas is required to maintain coverage in critical department
functions, e.g., mail sort, keying, reassociation, and data entry.
Other duties as assigned.

Required and/or Preferred Qualifications:
Experience & Education
0-1 years of experience with working knowledge of the business or general office skills
High School Diploma or equivalent work experience required. College degree preferred

Skillsets Required at all Specialist Levels
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals

Leveling Skills:
Proven effective verbal/written communication and interpersonal skills
Good judgment knowing when to escalate issues
Ability to identify, assess and escalate concerns appropriately
Comfortable navigating multiple computer systems and applications
Basic knowledge of banking policies, procedures, government regulations
Ability to perform simple scheduled and non-scheduled maintenance functions
Excellent customer service skills

Please note that a data entry assessment will be administered as part of the on-site interview process.

FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

43527BR

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