Specialist (Lien Filing Team) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/20/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/20/2019

Job Description

Essential job duties:
The Lien Filing team is centralized in Brooklyn, Ohio. The primary objective of the Lien Filing team is to minimize risk and controllable loss by ensuring that collateral used to secure a loan or line is filed timely with the county or state recording jurisdiction.

The Lien Filing Specialists are responsible for all tasks associated with preparing and filing loan collateral documents in accordance with department procedures and State / County requirements, in order to perfect KeyBank's lien on the loan or line.

•Analyze loan or line to determine the proper documentation necessary to secure the collateral.
•Ensure timely lien filing for various types of collateral; including real estate, titles, UCCs, and documented vessels.
•Review and analyze trailing loan documents to ensure all documentation exceptions are appropriately resolved.
•Diminish risk to KeyBank by ensuring regulatory and policy compliant documentation.
•Communicate with county and state title bureaus and county recorder offices to discuss lien filing process and requirements.
•Communicate with third party vendors and line of business partners to resolve document exception items.


To achieve our daily processing goals, after an initial six-month on-boarding period, Lien Filing Specialists are expected to achieve task specific: service level, quality, and productivity standards while adhering to KeyBank policies and department procedures.

Primary focus is on moderate execution within defined parameters with some expansion to complex issues based on development. Roles at this level are responsible for moderate operational and/or administrative work
• Administering moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for moderate activities
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provides service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers
• Individual at this level is expected to use some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for regular reporting and analysis requests
• Typically covers a broad range of responsibilities rather that focusing on one specific role.
• Recommends and implements programs to solve routine issues
• Is fully proficient in duties while working under moderate to limited supervision.
• Other duties as assigned

Required and/or Preferred Qualifications
• Typically 1-3 years of experience in operations role
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Demonstrated leadership skills preferred
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Proven ability to handle all monetary/ processing functions independently
• Moderate knowledge of banking policies, procedures and governmental regulations
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Exceptional attention to detail.
• Excellent customer service skills.
Experience working with mainframe and web-based applications
Ability to read and interpret complex legal documents
Prior collateral processing or loan records experience preferred
General knowledge of consumer and commercial loan products preferred
Knowledge of collateral documentation preferred

Experience working with the ALS and KVD applications preferred

Experience working in a fast paced, back-office, banking operation preferred


Training Provided: Written procedures and on the job training with a subject matter expert



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

38747BR

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