Specialist IV in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/23/2018

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

*Job Description
ESSENTIAL JOB FUNCTIONS • Update accounts in collections systems and host systems with status data, as well as any additional information. Includes statusing accounts, performing account level maintenance, blocking lines, producing letters and statements in multiple file screens within multiple systems.
• Save incoming documents into the imaging system.
• Complete DDA Offset procedures for overdrawn accounts as well as blocking DDA accounts per branch request.
• Review files and records to answer requests for information from other departments and Collections: may include requests for payoffs, documents (such as settlement or paid in full letters, payment histories, original loan notes and mortgages, etc.), settlement offers, and decisions requiring escalations and recommendations to management.
• Check, distribute and/or respond to documents and correspondence
• Apply account numbers to miscellaneous forms and letters for processing.
• Monitor accounts for active military duty and apply or remove appropriate account information
• Review past due accounts for line closure and change risk rating and interest rate.
• Close accounts.
• Comply with all policies and procedures as outlined in operating instructions
• Meet minimum individual and departmental goals and service level agreements
• Participate in and facilitate information sharing with your manager, business partners, and peers in a timely and efficient fashion to ensure widespread communication

• Excellent interpersonal and motivation skills
• Demonstrated ability to embrace and implement change
• Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes
• Initiative in suggesting process improvements with sound recommendations for enhancements
• Ability to recommend appropriate courses of action on escalated and/or complex account matters

• High school diploma or equivalent
• Computer proficient, including Microsoft Office Suite programs (Excel, Powerpoint, Word)
• Proven ability to stay focused in a continuous process flow and keep pace within the work team
• Superior verbal and written communications skills

• Experience with CACS/CAS and ASF collections systems
• 3 year’s collection, underwriting, or back-office experience
• Proficient in Hogan, Key View Deluxe, ALS, TSYS and other host systems

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 26414BR