Specialist IV in Amherst, NY at Key Bank- Corporate

Date Posted: 1/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Amherst, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

We currently have a FT position open in our Repossession-Remarketing Department. The Repossession Specialist is responsible for assigning repossession orders to the appropriate agency, managing the progress of those assignments throughout the pre/post-repossession phase, correspond and assist agents with information and requests. This includes assigning vehicles out for repossession, skip tracing, processing redemptions/reinstatements, preparing and mailing all state-specific statutory notices relating to the repossession and disposal of collateral, handling impounds, and filing VSI/Direct Lienholder claims.

Key Responsibilities:
•Utilize online skip tracing systems or other resources to acquire information needed to establish successful repossessions.
•Assign accounts out for repossession with appropriate repossession agents in a timely manner.
•Obtain updates from repossession agents and document in our collections system.
•Prepare and mail all state-specific notices relating to the repossession of collateral to ensure strict compliance with state and federal regulatory requirements.
•Monitor and process redemptions or reinstatements as applicable according to organization’s policy and procedure.
•File insurance damage claims with customers insurance or VSI.
•File VSI Skip Claims at the request of the late stage collections team in required timeframes.
•Responsible for Service Members Civil Relief verification prior to the sale of repossessed collateral.
•Processing and documenting auction proceeds when received. Prepare and mail all state-specific notices relating to the sale of the repossessed collateral to ensure strict compliance with state and federal regulatory requirements.
•Responsible for completing all related documentation, notifications and reporting accurately and within established SLAs and required timeframes in accordance with KeyBank standards, policies and procedures.
•Follow up on impounds, liens, and government seizures to ensure timely removal by customers and in extreme cases assign for repossession, to minimize risk to the company from loss of assets.
•Work collaboratively with team members and external third parties to build effective business relationships. Handle inquiries and issues related to Repossession/Redemption/Reinstatement from late stage collections team, repo agents, and auto auctions.
•Stay up-to-date with changes in policies, procedures, and related legal requirements.

COMPETENCIES/SKILLS: Proficient at excel, outlook and other Microsoft office applications.

Place and receive calls via the telephone to Dealerships, Vendors and Insurance companies. This position is responsible for working with Total Loss claims from the date that the claim was reported on to the date that Key Bank receives the final proceeds. Insurance Services Support Specialist IV will be responsible for providing letters of guarantee to insurance companies, processing primary, warranty and GAP refund checks, warranty cancellations, requesting lien releases, and maintaining GAP claims that have been filed.

Computer proficient with a proven ability to stay focused in a continuous process flow and keep pace within the work team.
Superior verbal and written communication skills along with great attention to detail
One or more years of customer service or Insurance experience.

Associates Degree
Customer service/Insurance experience, experience with using CACS/CAS and ALS systems

COMPETENCIES/SKILLS: Ability to multi-task. Demonstrated ability to handle constant change. Displayed sense of ownership in relation to attitude and actions, assignments and event outcomes


TRAINING REQUIRED: Side by side and hands on training

JOB LOCATION: Amherst, New York- Ridge Lea Location

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 26137BR