Specialist, Investment Operations in Buffalo, NY at Key Bank- Corporate

Date Posted: 3/13/2018

Job Snapshot

  • Employee Type:
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description

The Tax Reporting/Unclaimed Funds Operations team is responsible for enterprise wide Tax Reporting and Unclaimed Funds governance and related operational processes.

Essential Job Functions
- Coordination/processing deposit account, official check and safe deposit unclaimed funds research, due diligence, responses, check stop payment/reissue, publication, fee assessment and remittance to 50 states.
- Process Unclaimed Funds and Inactive acknowledgments in Hogan.
- Coordinate the Safe Deposit Survey communication and file distribution to branches.
- Assist with balancing, printing, and preparation of all quarterly and annual reporting.
- Assist with review/processing original/correction tax reporting for 1099/1098 and 1042S.
- Assist with Deposit account TIN solicitation including client mailing/processing around W-9, W-8, IRS B and C Notices.
- Construct appropriate and professional communications as necessary. Research/respond to email requests and phone inquiries from clients, branches and other internal departments.
- Assist with state and federal withholding remittance, reporting and related returns for IRA and deposit accounts.
- Assist with Quest and Sub product changes-client inquiries
- Assist with issuance of official bank checks via teller 21 transactions.
- Assist with IRA/Health Savings Account transaction discrepancy report review/resolution.
- Assist Retirement Reporting System daily balancing.
- Assist with other system testing/validation.
- Assist with IRA/Health Savings Account and TRUFO mail sorting/correspondence and return mail.
- Responsible for Tax Reporting /Unclaimed Funds record retention preparing, shipping, and recall.
- Coordinate the collection and distribution of performance statistics. Actively support Division SharePoint locations that provide these statistics.
- Contribute ideas for process and service improvement opportunities; champion and support improvement initiatives.
- Independently perform diverse functional tasks with minimal supervision and a high level of adaptability.
- Active participant on project teams; complete smaller scope projects independently.
- Facilitate training for new employees on corporate systems.
- Coordinate periodic reviews across all divisions, including the semi-annual procedure review.
- Assist in creating/updating current procedures as changes occur in the process.
- Meet performance objectives for accuracy and timeliness in completing actions. Successfully prioritize workload of various types of activities with completion date requirements.
- Partner with the leadership team to build a purpose-driven learning culture.
- Other duties as required

Required Skills:
- Four year degree in Business or Finance or equivalent work experience
- Excellent oral, written, and interpersonal skills. Listen to others, speaks effectively, uses diplomacy and tact, can quickly find common ground and solve problems.
- Demonstrate attention to detail, organizational skills while managing multiple tasks.
- In depth knowledge of Microsoft Word and Excel.
- Strong peer leadership skills, willing to assist others as needed to ensure team deadlines and quality standards are met. Ability to maintain a flexible work schedule to meet deadlines.
- Proven ability to use various computer based systems, balancing experience, and solid understanding of compliance risks.
- Self-starter with ability to learn detailed processes quickly and function independently with limited supervision.
- Proven ability and commitment to High Performance Management by modeling KeyCorp Values and demonstrating the Key Difference Standards in every internal and external interaction.
- Proven ability to read regulations and respond to questions requiring interpretation.
- Strong research skills and proven problem resolution skills.

Preferred Skills:
- Proven experience and knowledgeable of deposit products including IRA and Health Savings Accounts
- Proven experience in banking operations
- Proven experience and knowledge of Abandoned Property/Tax regulations
- Proven experience and success in a team environment
- Proven analytical and quantitative ability

Training: On the job

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 28066BR