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Specialist - Consumer Records Management in Brooklyn, OH at Key Bank- Corporate

Date Posted: 7/14/2020

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Job Brief:
Performs various functions related to loan documentation management, including filing, scanning, quality control, Iron Mountain and mail preparation. The person filling this position will adhere to service levels, quality goals and department procedures. The position will provide quality customer service while continually practicing the essentials of the Key Values.

Essential Job Functions:
  • Review and analyze commercial and consumer documents, making determinations for proper handling.
  • Ability to stand for elongated periods of time.
  • Ability to lift 30 pounds.
  • Ability to accurately file with no errors
  • Ability to lift and scan loan documentation.
  • Diminishes risk to corporation by ensuring regulatory and policy compliant documentation.
  • Supports sales team efforts by providing world class service in both the consumer and commercial loan process.
  • Establishes a good working relationship with internal customers, LOBs and the Consumer Loan Center (CLC).
  • Answers various documentation questions by a wide range of internal customers.
  • Effective utilization of dual monitor environment.
  • Effective use of on-line queues to ensure timely processing of tasks.
  • Support of virtual team environment.
  • Cross-site partnering.
  • Best practice sharing.
  • Accurate identification and indexing of task related documents.
  • Keen eye for detail while filing loan documentation
Marginal Functions:
  • Develop self to better support team and future advancement.
  • Participate in team meetings.
  • Contribute continuous improvement ideas.
  • Background in Collateral Line Processing and/or Commercial and Consumer Paids process a plus.
Required Qualifications:
  • High School Diploma or equivalent
  • Intermediate PC skills and ability to use MS Office (Word, Excel).
  • Regulatory compliance knowledge with respect to consumer and commercial loan documentation.
  • Able to read and interpret legal documents.
  • Knowledge of basic accounting principles.
  • Demonstrated commitment to excellent customer service.
  • Good problem solving and decision making ability.
  • Good oral and written communication skills.
  • Strong interpersonal skills, with a demonstrated ability to work within a team structure.
  • Ability to multi-task and meet deadlines while working under pressure.
  • Open minded and adaptable to new ideas in a changing environment.
  • Maintain a constructive, positive outlook.
  • Commitment to continuous improvement.
Preferred Qualifications:
  • Comprehensive knowledge of Commercial/Consumer loan documentation.
  • Proven success in providing consistent high quality service through efficient, effective and consistent delivery.
  • Working understanding of systems including: ALS, ACAPS, CLS, Lotus Notes and KVD.

Equipment Used/Physical Requirements:

Standard office equipment (PC, fax, copier), MS Office products, various systems used by Loan Services for processing.

Training Required:
On the job and other as needed. Loan Services technical training. Corporate directed compliance training.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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