Specialist (Client Servicing) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 11/13/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/13/2019

Job Description

ABOUT THE JOB (JOB BRIEF)

As part of the Client Servicing vertical of Onboarding & Servicing Technology and Operations, associates specializing in Research and Adjustments, Account Analysis, KeyNavigator, Card Support, Application Control, and NSF & OD support our clients across the team’s broad areas of responsibility. As such, the chosen candidate can expect to be required to perform tasks such as (but not limited to):

  • Perform basic to complex research using various bank systems
  • Providing of deposit, check, statement and report copies
  • Research and resolution of both monetary and non-monetary differences, which occur during check, credit card processing or corporate client billing
  • Performing routine research and process transactions as requested by clients utilizing specific Enterprise Commercial Payments products.
  • Complete data entry into various bank systems
  • Provides excellent customer service to internal and external clients through the KeyValues concepts

ESSENTIAL JOB FUNCTIONS

  • Recommends and implements programs to solve routine issues, improve process efficiency, quality and client experience.
  • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to senior level or manager.
  • Typically covers a broad range of responsibilities rather than focusing on one specific role.
  • Actively participates in self-development in order to support the common team but also ones future advancement.
  • Proven ability to handle customer service inquires and diffuse difficult customer situations independently
  • Process deposits or payments from external and internal clients
  • Utilize excellent time management skills; working with strict deadlines to achieve service level agreements on a daily basis
  • Communicate trends to management and share best practices with team members to achieve a fully engaged, high performing work environment
REQUIRED QUALIFICATIONS

  • High School Diploma or GED
  • Basic to intermediate PC and MS Office skills
  • Proven problem solving, analytical, and communication skills
  • Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail
  • Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
  • Strong written and oral communication skills
  • 1+ yrs. branch, bank operations or equivalent work experience is preferred


FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

38723BR

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