Specialist (ACH Operations) in Brooklyn, OH at Key Bank- Corporate

Date Posted: 9/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
The successful candidate must be self-driven, results-oriented and able to perform a variety of moderate to complex tasks all while maintaining a high level of dedication, organization, enthusiasm and professionalism. Associate is responsible for file processing, answering incoming phone calls from both internal and external customers while providing accurate and efficient solutions as it relates to ACH, Automated Clearing House.

Essential Job Function:
Systematic processing of ACH transaction files. Contact clients and resolve file processing exceptions. Prepare daily file processing exception reports. Answer customer service calls and perform intermediate-level online inquiries. Perform online and repository based research. Meet established goals/standards for quality while responding to customer inquiries. Maintain a high level of enthusiasm and professionalism while demonstrating the Key Values. Assist in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies. Demonstrate effective decision making skills and be able to think independently. Ensure compliance with operational, security and audit procedures. Must work well in a team environment and understand the importance of “First Class Service”. Other responsibilities as assigned by manager.

Required Qualifications:
High School Diploma, GED or equivalent work experience. The incumbent must be able to work in a team-based production environment, possess excellent customer service skills and be able to accurately comply with written and verbal instructions. The incumbent must meet or exceed KeyCorp’s code of professional conduct standards. Exhibits a commitment to a learning organization and team culture. Ability to work collaboratively and cross-functionally with Key’s lines of business, KTO, and other support partners, as well as the ability to work independently within and beyond the scope of the defined job function. Must have excellent verbal and written communication skills. Proficient in MS Office – Word, Excel, etc.

Job Location:
Brooklyn, Ohio


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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