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Software Engineer in Brooklyn, OH at KeyBank

Date Posted: 10/17/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:
    10/17/2020

Job Description

Owns the development, implementation, assessment, and support of one or more components of an environment, application, or platforms for KeyBank’s Voice and Chat Automation team.

ESSENTIAL JOB FUNCTIONS
Independently develops clean, maintainable, testable code for work assigned; performs peer code reviews.
Participates in the overall health, performance, and availability and actively works resolution of system and client experience impacts for one or more environments, applications, or platforms.
Embraces mentorship and training from senior engineers.
Provides continuous improvement ideas to reduce expenses and/or improve efficiency.
Applies information security standards when developing code and seeks to validate.
Assesses the technical viability of new and emerging products and technologies
Contributes to technical documentation, specifications, and project artifacts for developing code
Identifies potential standards and best practices.

REQUIRED QUALIFICATIONS

Bachelor's degree
5  years of related experience
Medium to Large-scale development in single or multi-platform environments
Exposure to application architecture role
Expertise with J2EE/Java server-side frameworks & concepts like Spring/Spring Boot, JPA/Hibernate for DB
Expertise with systems integration via SOAP & REST services and microservices
Experience with package management tools like Maven and NPM (node package manager)
Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks
Ability to work in both a waterfall and agile delivery environment
Excellent interpersonal, networking, communications and organizational skills

PREFERRED QUALIFICATIONS
Expertise in development of Conversational AI applications using Google DialogFlow and Google CCAI, or comparable platforms
Working knowledge of Contact Center platforms (PureEngage and/or Genesys Cloud) and in delivering Contact Center solutions
Working knowledge and experience in Google Cloud application development
Experience with Jenkins and GIT
Experience with OpenShift, Docker and Kubernetes
Experience with Redis and Relational Databases
Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
Experience with React/Angular/Other JavaScript Frameworks and Bootstrap client-side frameworks
Experience with testing tools like CYARA, Junit or Selenium
Experience delivering technology solutions in the Financial Industry

COMPETENCIES
Customer Service: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Process Improvement: Understanding and insight into evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
Emerging Technologies: Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.
Software Development Life Cycle: Knowledge of software development life cycle; ability to use a structured methodology for delivering and managing new or enhanced software products to the marketplace.
Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application
Software Development: Knowledge of software development tools and activities; ability to produce software products or systems in line with product requirements.
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.
Software Reliability Management: Knowledge of software reliability management; ability to develop and use principles, methodologies and metrics that increase software product performance and reliability.
Application Maintenance: Knowledge of production applications; ability to monitor application functions and resolve issues to maintain optimal conditions for system applications.

FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

44628BR

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