Service Officer in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/16/2020

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
Responsible for servicing of assigned direct deals as well as working the KVD work queue for all bought deals consisting of a variety of products. Responsible for providing superior client service while maintaining risk management, compliance with bank policies and regulatory requirements, and internal procedures and controls.

Position could be located in Cleveland or Buffalo.

Required Qualifications:
2-year College Degree or equivalent commercial loan experience
Experience with loan participations/direct deals
Strong aptitude for analysis, systems and mathematics
Strong written and verbal communication skills
Strong planning and organizational skills
Proven ability to prioritize and handle multiple tasks in a high volume environment
Familiarity with commercial loan accounting systems
PC proficiency including familiarity with Microsoft Excel and Word.

Essential Job Function:
Servicing responsibility for assigned syndicated “bought” portfolio (least complex deals), KeyBank direct deals (least complicated), trading portfolio (as applicable)
Responsible for assigned tasks from workflow queue - KVD, Stucky Net Link, LoanTrak, ClearPar (as applicable)
Entry Level understanding of Loan IQ and Stucky (as applicable) as well as business, Asset Based Lending (as applicable), Loan Trading (as applicable) including the financial and general ledger accounting entries
Reconcile Cash Collateral accounts in Hogan (as applicable)
Reconcile balances between Loan IQ and Stucky (as applicable)
Review trade documentation for Par Secondary and Primary loan Trading (including assignments, trade confirmations, funding memos and ancillary documentation) (as applicable)

Weekly balancing and reconcilement of trade activity (as applicable)
Report management
Proactively identifies and resolves risk management and client service issues, requiring interaction with agent bank and management; ensures appropriate balance between service and risk
Oversee and ensure funding requirements and requests are met
Ongoing maintenance; interact with agent banks, client for fundings, re-pricings, payments, disbursements and client requests
Support ongoing initiatives to enhance commercial lending platform and servicing structure
Offers suggestions to support a continuous improvement mindset

Adherence to timeframes for all required training


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


Not Ready to Apply?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

At Key, we’re committed to diversity and inclusion in all we do. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by email.