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Service Officer in New Haven, CT at Key Bank- Corporate

Date Posted: 7/29/2020

Job Snapshot

  • Employee Type:
  • Location:
    195 Church Street
    New Haven, CT
  • Date Posted:

Job Description

Job Description
  • Responsible for servicing assigned portfolio consisting of a variety of products primarily for the Income Property Group Real Estate Line of Business.
  • Primary servicing functions are for non-owner occupied /interim loan servicing, portfolio administration and related client services.
  • Provide excellent communication with the lending staff and partners supported by the IPG teams.
  • Client segment focus is local and regional private developers and some public companies.
  • Independently manage all pre-closing, pre-boarding review of documents and risk management.
  • Responsible for providing superior client service and expertise to both internal and external clients related a portfolio of interim/permanent loans with ability to juggle multiple projects and levels of complexity.
  • Strength and experience also required for problem solving and loan system processing including loan boarding, maintenance, data integrity etc.

Essential Job Functions

  • Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
  • Responsible for all post-closing services for assigned portfolio of low complexity loan structures.
  • Proven ability to prioritize and handle multiple tasks in a high volume environment
  • Provides backup for servicing for team members.
  • Active involvement and assist RM and Closer in pre-closing process by review of loan documents, evaluation of funding requirements for less complex loans and attending meetings
  • Establishes and maintains servicing files including collateral release document preparation and monitoring, , letter of credit issuance
  • Identifies exceptions and obtains appropriate approvals as necessary
  • Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, holdbacks, and lease-up requirements
  • Initiates financial and collateral transactions based on customer request or loan document provisions
  • Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, DDA/Cash management services, and payoff instruction
  • Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
  • Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
  • Clearly and immediately communicates problems/issues to Manager and/or RM
  • Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
  • Provides expertise to RMs on system requirements. Proactively identifies and assists in resolving issues affecting client service and risk management
  • Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
  • Active participation in projects as needed
Required Qualifications

  • 4-year College Degree or equivalent real estate business experience
  • Knowledge of commercial real estate including commitment/loan structures, title/liens, documentation, and industry practices for collateral release
  • Strong solution-oriented and problem solving skills
  • Detail-oriented
  • Aptitude for analysis, systems and mathematics
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks in a high volume environment
  • Familiarity with Commercial Loan Systems and Deposit Systems
  • PC proficiency including familiarity with Microsoft Excel and Word


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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