Service Officer II REC Svc in Atlanta, GA at Key Bank- Corporate

Date Posted: 1/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    1200 Abernathy Road Northeast
    Atlanta, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
  • Job ID:

Job Description


This position may be filled at a job grade 79 or 80 based on the selected candidate's background and experience.

  • Responsible for supporting client service functions required by credit and non-credit products offered by the Real Estate Capital Division
  • Responsible for all post-closing services for assigned portfolio of low to moderate complexity loan structures, including some syndicated loans and some construction projects.
  • Proven ability to prioritize and handle multiple tasks in a high volume environment
  • Provides backup for all aspects of servicing for team members.
  • Provides expertise and assists RM and CLO in pre-closing process by review of loan documents, pricing language, funding requirements, Pro rata shares, fee calculations as well as attending meetings
  • Assimilates and analyzes information necessary to establish low to moderate complexity loan and disbursement controls on bank systems, including borrowing base and compliance certificates.
  • Establishes and maintains draw files including collateral release document preparation and monitoring, tenant rent roll verification, letter of credit issuance
  • Reviews draw requests for completeness and integrity of supporting documentation
  • Analyzes budget and sources/uses of funds to identify exceptions or changes and conformity to standard monitoring requirements; involves third parties as required
  • Approves draws and prepares forms and data entry necessary to process disbursement
  • Identifies exceptions and obtains appropriate approvals as necessary Initiates and analyzes standard and custom monitoring requirements including title/tax update, insurance, inspection, survey, permits, inventory controls, holdbacks, and lease-up requirements
  • Initiates financial and collateral transactions based on customer request or loan document provisions
  • Analyzes and facilitates rate, commitment, and collateral changes, loan payments, tax and insurance escrows, flood zone monitoring requirements, quarterly loan reviews, DDA/Cash management services, and payoff instruction
  • Maintain all aspects of DDA Restricted Collateral Accounts including account opening, disbursements, reconciliations, hold level maintenance and account closing.
  • Maintains data integrity of system of record including posting of transactions, on-boarding of new loans and collateral, processing modifications and amendments, and data information maintenance.
  • Clearly and immediately communicates problems/issues to Manager and/or RM Forms alliance with RMs to provide superior service to client base including achievement of goals for cash management services and off balance sheet transitions.
  • Provides expertise to RMs on system requirements and loan/ project status.
  • Proactively identifies and assists in resolving issues affecting client service and risk management
  • Provides expertise to others by thorough understanding of business requirements of clients and loan related transactions
  • Active participation in projects as needed

REQUIRED QUALIFICATIONS (License, Certificates, Education, Skills, etc.)
  • 4-year College Degree or equivalent real estate business experience
  • Knowledge of construction and financing including commitment/loan structures, title/liens, documentation, and industry practices for draw processing and releases
  • Strong solution-oriented and problem solving skills
  • Detail-oriented
  • Aptitude for analysis, systems and mathematics
  • Strong written and verbal communication skills
  • Ability to handle multiple tasks in a high volume environment
  • Familiarity with Commercial Loan Systems and Deposit Systems
  • PC proficiency including familiarity with Microsoft Excel and Word
  • Loan IQ
  • Bank systems and processes

Keeps promises and honors commitments.
Accepts responsibility for mistakes and failures and learns from them.
Demonstrates open, honest communication.

Business Acumen
Be knowledgeable about the financial services industry and Key’s competition.
Understand the value proposition of the business and how it contributes to Key’s business strategy.
Understand and apply Key’s risk management philosophy in day-to-day interactions.

Client Focus
Understands the value of excellent client service and demonstrates commitment to client satisfaction for internal and external clients while balancing organizational profitability.
Actively listens to internal/external client feedback and delivers appropriate solutions.
Applies judgment within established guidelines to resolve client issues and needs and escalates issues to manager when appropriate.

Develop Self, Staff & Others
Take ownership of your personal development plan and seek opportunities to further develop your skill set.
Proactively share your knowledge to help others develop and to improve the performance of the team.

Drive for Results
Can be counted on to exceed goals successfully; is consistently a solid performer, is very bottom line oriented; steadfastly pushes self and others for results.
Demonstrates personal accountability for achieving results within established timelines and budget parameters.
Pursues work with energy, drive and focus.

Effective Collaboration
Identifies and involves the right stakeholders to make decisions and maximize results.
Readily shares information, knowledge, best practices, and ideas with teammates.
Leverages opportunities and capabilities across the team to accomplish goals.
Attentive and active listener; has the patience to hear people out; can accurately restate the opinion of others even when he/she disagrees.

Lead Change
Effectively navigate and embrace change; exhibit an openness of new ways of doing things and an adaptable, continuous improvement mindset.
Make quality decisions in a timely manner; sometimes with incomplete or ambiguous information and under tight deadlines/pressure.
Understand the boundaries of your decision making and escalate decisions appropriately.

Managerial Courage
Openly expresses views and delivers candid and constructive feedback with a positive mindset to teammates and manager.
Welcomes constructive feedback and strives to improve personal effectiveness based upon feedback.
Steps up to conflict and views it as an opportunity; finds common ground and fosters cooperation with minimum noise.

Manage Vision and Purpose
Demonstrate passion for improving business results.
Understand how your role fits into the vision of the department and the organization.
Apply an understanding of the department’s vision and purpose to your prioritize work.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Corporate Bank is a full-service corporate and investment bank serving the needs of mid- to large- sized businesses and focusing principally on middle market clients in six industry sectors: consumer, energy, healthcare, industrial, public sector, and real estate.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 25887BR


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