Senior Technical Writer in Albany, NY at Key Bank- Corporate

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    66 South Pearl Street
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Sr. Technical Writer is responsible for analyzing, designing, developing and publishing online policies and procedures for multiple lines of business. The writer is responsible for making sure the information is easily consumable for the intended audience, written clearly and adheres to the defined taxonomy and guiding principles. The writer must also be able to collaborate and build strong relationships with team members and subject matter experts including technical personnel, operations, project/product managers, trainers and line of business representatives on large sized projects and initiatives.

• Working knowledge of the required authoring and publishing software: Adobe DreamWeaver, GIT and Microsfot Office Suite
• Maintain existing documentation and keep it up to date as products and processes change to make sure end users have the information needed to perform required job responsibilities.
• Working knowledge and ability to consistently apply the Information Mapping Methodology © when analyzing and developing content to ensure correct structuring of the content
• Ability to transform complex information into concise, easily consumable content by writing clear and user focused information based on the audience’s needs and the purpose of the information
• Ability to discuss methodology with clients in a persuasive manner to ensure clients understand the development approach.
• Ability to distinguish between different information types (for example: procedure and system content) in order to properly organize and write content according to defined department standards.
• Able to represent team on large projects
• Ability to ask the right questions of SMEs to extract information
• Willingness to continually develop broader knowledge of writing standards
• Works closely with Lead Writer and Editor to identify process improvement opportunities within procedures and/or the day-to-day operations of the team including but not limited to standards and guidelines.
• Takes ownership of defined day-to-day tasks and consistently delivers within assigned deadlines with little to no direction from management
• Ability to quickly learn Key’s systems in order to verify accuracy and usability of documented information
• Serves as the primary point of content for video projects along with creating internal videos which includes but is not limited to determining video approach, script writing, and development.

• Bachelor’s degree in Technical Communication, English or proven work experience in a technical writing position
• Banking industry knowledge (Key knowledge and systems preferred)
• 6+ years of technical writing experience
• Applied knowledge of the online publishing industry
• Portfolio of published user documentation
• Excellent written and verbal communication skills
• Proficiency in MS Office
• Working knowledge and application of the following software: Adobe DreamWeaver, GIT
• Strong attention to detail
• Skilled at prioritization and multi-tasking
• Independent worker and self-starter


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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