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Senior Specialist in Superior, CO at KeyBank - Branch

Date Posted: 12/30/2020

Job Snapshot

  • Employee Type:
  • Location:
    1000 McCaslin Boulevard
    Superior, CO
  • Date Posted:

Job Description

Job Brief:
Respond and resolve all requests in a timely and professional manner. Develop and maintain positive working relationships with internal and external customers at all levels while providing the highest quality of service to every customer.

Required Qualifications:
• Minimum of 2-3 years experience in direct Customer Service.
• Strong written and verbal communication skills
• Ability to perform multiple tasks in a high-pressure environment.
• Heavy telephone and administrative experience.
• Excellent organizational skills.
• Exceptional attention to detail.
• Excellent customer service skills.
• Work effectively in a team environment

Essential Job Function:
• Answer and resolve incoming calls from internal and external Customers in a timely manner.
• Proficient PC user, including experience with Microsoft Office suite and Outlook
• Maintaining the team support box and ensuring requests are completed in a timely and professional matter.
• Responsible for maintaining the customer service procedures.
• Identify and Analyze account discrepancies by utilizing both the customer's and in- house information to provide accurate resolutions.
• Assist in other areas of the company, as needed, to ensure service levels and financial targets are exceeded.
• Thorough and clear documentation of all requests and resolutions in our system of record.
• Ability to use experience to provide innovative ideas to improve customer service..
• Assist Team Leader in resolving escalated requests/calls.
• Daily reporting on team metrics.
• Ensure all parties are clear on resolution and/or status.
• Ability to demonstrate sound judgement and problem solving when resolving client concerns.
• Follow-up when needed to maintain positive relationships, internal and external.
• Support Team Leader in creating a supportive foundation for the team.
• Provide feedback and any performance concerns to the Team Leader.

Preferred Skills/Qualifications:
• Leasing Experience
• Supervisory Experience
• Exposure to a high-volume customer service environment
• Ability to analyze, consult and problem solve.
• PC proficient and working knowledge of Excel a plus.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 45636BR

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