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Senior Specialist in Buffalo, NY at Key Bank- Corporate

Date Posted: 9/14/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    4224 Ridge Lea Road
    Buffalo, NY
  • Date Posted:
    9/14/2020

Job Description

Job Brief-
Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for small-to-large commercial, government and specialty finance clients.

The Collections Senior Specialist position will be responsible for managing delinquencies and resolving inquiries related to any delinquent accounts.

Essential Job Function-
• Reliable Negotiation skills
•Offer assistance to members on the team to create supportive foundation
• Provide 2nd voice assistance to other collectors
• Maintain Support box, assign back up account and other reporting requirements.
• Assist Team Leader with feedback and performance metrics in regards to collectors
• Identify and propose improvement activities in all customer service areas with the objective of achieving goals set for process efficiency and managing risk within established standards.
• Ability to recognize payment issues and work through the issues to get to payment
• Ability to multi-task and meet tight deadlines
• Ability to speak persuasively and listen critically
• Ability to work in a Call Center environment

Required Qualifications-
• College Degree or equivalent work experience

Preferred Skills/Qualifications-
Soft Skills
• Collaborative and consultative
• Basic project management
• Motivates others
• Advanced problem solving
• Creates Ease, Value, Expertise
• Managing competing priorities & meets deadlines
• Champions change
• Ability to connect the dots; broad thinking

Functional Skills
• Knowledge about lending
• Deep understanding of E2E process & operational metrics
• Mastery of multiple systems & tools
• Continuous improvement implementation
• Advanced understanding of risk & controls

Additional Duties-
• Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded

Job Location-
Superior, CO
From: Horner, Regina S regina_s_horner@leasingcentral.com>
Sent: Friday, May 29, 2020 3:17 PM
To: Savaglio, Jennifer R Jennifer_R_Savaglio@keybank.com>
Subject: Correction: Collections- Job Grade 23 Job Description

Sorry about that, below is the correction. Please let me know if I need to do anything in workday

Job Brief-
Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for small-to-large commercial, government and specialty finance clients.

The Collections Senior Specialist position will be responsible for managing delinquencies and resolving inquiries related to any delinquent accounts.

Required Qualifications-
• College Degree or equivalent work experience

Essential Job Function-
• Reliable Negotiation skills
Ability to recognize payment issues and work through the issues to get to payment
Ability to multi-task and meet tight deadlines
Ability to speak persuasively and listen critically
Ability to work in a Call Center environment
•Offer assistance to members on the team to create supportive foundation
• Provide 2nd voice assistance to other collectors
• Maintain Support box, assign back up account and other reporting requirements.
• Assist Team Leader with feedback and performance metrics in regards to collectors
• Identify and propose improvement activities in all customer service areas with the objective of achieving goals set for process efficiency and managing risk within established standards.

Preferred Skills/Qualifications-
Soft Skills
• Collaborative and consultative
• Basic project management
• Motivates others
• Advanced problem solving
• Creates Ease, Value, Expertise
• Managing competing priorities & meets deadlines
• Champions change
• Ability to connect the dots; broad thinking

Functional Skills
• Knowledge about lending
• Deep understanding of E2E process & operational metrics
• Mastery of multiple systems & tools
• Continuous improvement implementation
• Advanced understanding of risk & controls

Additional Duties-
• Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded



FLSA STATUS:Non-Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

44021BR

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