Senior Specialist in Brooklyn, OH at Key Bank- Corporate

Date Posted: 8/25/2018

Job Snapshot

  • Employee Type:
  • Location:
    4900 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

A Senior Specialist in the Broker Trading & Revenue group is responsible for receiving phone calls from brokers and outside managers associated with trust clients. The Specialist will accept faxed trades, process it on the trust accounting system, and ensure next day settlement. The Senior Specialist confirms that KeyBank EB Collective Fund trades are received and processed via Fund/SERV from outside participants. The Senior Specialist ensures settlement for EB funds is received via NSCC and is in balance.

The Senior Specialist is responsible for processing all Mutual Fund mergers, name changes, and exchanges. The Senior Specialist will handle the transaction processing for any shadowed mutual funds and is responsible for monthly/quarterly reconciliation of those funds. The Senior Specialist will monitor and distribute the department mailbox and sort and distribute department mail. It is expected that the Senior Specialist is the Subject Matter expert for the processes on their desk. The Senior Specialist will be backup for Fidelity 401A and 403B business. The Senior Specialist is responsible for following established guidelines to identify and resolve problems. The Senior Specialist would be directly involved with process change or redesign. Senior Specialist will take on extra projects as needed.


  • Receive phone calls from brokers/outside managers associated with and responsible for trading mutual funds for trust clients
  • Post broker-initiated trades to the Global Plus custody system
  • Send/receive wires associated with mutual fund broker trades
  • Responsible for the daily balancing of all cash associated with Mutual Fund broker trades
  • Process all mutual fund corporate action activity
  • Notify Line of business of any upcoming Tender Offers and Liquidations and advise them of the steps to be taken
  • Maintain current information regarding the brokers associated with trust clients
  • Confirm incoming trades via Fund/SERV for the EB Collective Funds. Monitor and report to LOB the liquidations hitting a particular threshold. Ensure settlement for EB funds is received via NSCC and is in balance. Research any outages and resolve file transmission issues with NSCC and various operations groups.
  • Validate and post activity to the Global Plus custody system from Brokerage statements for mutual funds held directly with outside brokers
  • Research and resolve any discrepancies between statements and the Global Plus custody system
  • Complete annual location code audits for broker held fund positions
  • Monitor department mailbox and distribute to the appropriate individuals
  • Cross train on all functions for coverage during absences and high volumes
  • Participate in the testing of system upgrades and Global Plus Release and MUP testing
  • Be fully proficient in duties and works under limited to no supervision
  • Create and/or update current procedures as changes occur in the process
  • Subject matter expert across the line of business and delivers subject matter expertise to other operation’s teams and lower level employees


  • Four-year degree in Business or Finance OR equivalent work experience.
  • Excellent verbal and written communication skills.
  • Exceptional attention to detail.
  • Knowledge of Global Plus system preferred.
  • Prior experience in trust operations preferred.
  • Proven experience and success in a team environment.
  • Ability to work under pressure and meet deadlines
  • Proven ability to handle high transaction volumes accurately and meet production goals
  • Ability to work with limited to no supervision in decision making
  • Excellent organizational skills. Ability to manage multiple priorities.
  • Strong analytical, research and problem resolution skills
  • Trains and assists in training new staff
  • Excellent judgement and decision-making skills, demonstrated leadership skills
  • Proven ability to demonstrate the Key Values.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30150BR

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