Senior Specialist (Payoff, Closing, & Booking) in Canton, OH at Key Bank- Corporate

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
  • Location:
    202 Second Street NE
    Canton, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Responsible for leading a team of credit assistants as a backup to the Manager in a highly demanding production environment with time sensitive transactions. The position supports and contributes to the team in the completion of consumer loan processing tasks and is a mid-level individual contributor. The Senior Specialist will use independence of thought, form a strong basic understanding of the specific product or process and refer more complex problems to supervisors or other experts. Responsible for providing superior client services, following established guidelines while maintaining compliance with bank policies, regulatory requirements, and internal procedures and controls. Develop and mentor staff for a strong, reliable, and highly motivated team. Provide a learning environment with productivity and quality standards that supports recognition and development for employees, while contributing to work flow or process change and redesign. Proactively lead team in identifying and resolving issues as well as independently working to resolve moderate to occasionally complex problems/transactions. Exhibit strong executional capabilities. Partner with other departments, LOB’s, credit analysts, and management to allow achievement of company goals. Exhibit behaviors reflecting the Key Differences; Can-Do-Spirit, Client First, Act Like an Owner, Quick Turnaround, and Unfailing Follow-up. Build relationships with co-workers and management that fosters a positive work environment. Set a high performance level example for others to follow, which exemplifies the Key Values.


  • Be proficient at operation team job functions/duties.
  • Develop and manage employee progress daily through various reports to measure individual and team production performance.
  • Complete audits on each employee weekly, track results, and provide monthly reports to management.
  • Monitor systems to ensure that team is meeting current service levels as agreed upon by management.
  • Monitor work queues within KeyView Deluxe in order to maintain proper turn around times.
  • Complete other miscellaneous job functions or projects as assigned by Department Manager.
  • Attend meetings as scheduled and conduct weekly team meetings as required in the absence of the Department Manager.
  • Provide input for team members yearly Performance Review.
  • Answer customer’s basic questions and inquiries
  • Prioritize work for self and team
  • Development of self to better support team and future advancement
  • Work under pressure and meet deadlines
  • Train and coach employees
  • Prepare and maintain team procedures
  • Partner with Loan Services, Branch and/or Vendor Management Companies
  • Perform system testing
  • Meet and/or exceed established department goals.
  • Ability to work hours between 8 a.m. and 8:30 p.m. and/or weekend shifts on a rotating basis.
  • Ability to work overtime hours as needed.

  • Open minded and adaptable to new ideas in a changing environment
  • Dedication to continuous improvement
  • Working knowledge of Microsoft Office
  • Strong analytical, problem solving/decision making skills
  • Detail oriented.
  • Understanding of consumer loan products.
  • Excellent interpersonal and written/verbal communication skills.
  • Minimum 3 years Consumer Lending experience desirable.
  • High school diploma or GED, post secondary degree, and/or training desirable.
  • BA in business or related field or job experience equivalent.

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 30086BR

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