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Senior Specialist (Collections) in Superior, CO at Key Bank- Corporate

Date Posted: 12/6/2018

Job Snapshot

  • Employee Type:
  • Location:
    1000 McCaslin Boulevard
    Superior, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
•This position is responsible for the collection of past due receivables and arranging the work-out of past due contracts on behalf of Key Equipment Finance (KEF). KEF provides financing (loans/leases) for commercial clients across multiple industries. The Senior Specialist is responsible to engage with internal and external clients to resolve a wide variety of collection/customer service issues. Collectors are expected to maintain a positive client experience while reducing delinquency to the lowest possible level.

•Essential Job Function:
•Responsible for identifying portfolio risk and investigating the reason for default. This individual will need to demonstrate a strong attention to detail, the ability to multi-task, able to work in a fast paced environment, and superior collection and skip tracing abilities.
•Contact high net worth companies to resolve payment issues
•Utilize independent judgment to analyze the merchants ability to pay and establish a repayment plan
•Discuss alternative solutions based on a review of financial and bank statements
•Document all communications with business owners related to discoveries and investigations
•Offer assistance to the Senior members on the team to create supportive foundation
•Proficient PC user, including experience with Microsoft Office suite and Outlook
•Assist in other areas of the company, as needed, to ensure service levels and financial targets are exceeded

  • Ability to use experience to provide innovative ideas to improve client experience
  • Ensure all parties are clear on resolution and/or status of their account
  • Ability to demonstrate sound judgement and problem solving skills

Required Qualifications:
•1-3 years of experience in collection capacity
•Strong written and verbal communications skills
•Proficient at multi-tasking
•Strong persuasion and negotiation skills
•Exceptional attention to detail
•Maintain composure under pressure and in confrontational situations
•Willingness to work flexible hours
•Ability to work within a team setting with all levels of the organization
•Ability to work Monday - Friday 8:00 a.m. - 5:00 p.m.

•Preferred Qualifications:
Previous leasing/financial/credit experience

Job Location:
Superior CO

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32989BR

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