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Senior Specialist (Collections) in Superior, CO at Key Bank- Corporate

Date Posted: 1/31/2019

Job Snapshot

  • Employee Type:
  • Location:
    Superior, CO
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:

Leasing Services is a division of Key's Technology & Operations (KTO) group and is comprised of several teams that provide post-booking servicing (Customer Service, Collections, Collateral Services, Payment Processing and Account Maintenance) for the Key Equipment Finance (KEF) line of business. KEF provides tailored equipment lease and structured finance solutions for small-to-large commercial, government and specialty finance clients.

Required Qualifications:

• College Degree or equivalent work experience

Essential Job Function:

• Reliable Negotiation skills

Ability to recognize payment issues and work through the issues to get to payment

Ability to multi-task and meet tight deadlines

Ability to speak persuasively and listen critically

Ability to work in a Call Center environment

•Offer assistance to members on the team to create supportive foundation

• Provide 2nd voice assistance to other collectors

• Maintain Support box, assign back up account and other reporting requirements.

• Assist Team Leader with feedback and performance metrics in regards to collectors

• Identify and propose improvement activities in all customer service areas with the objective of achieving goals set for process efficiency and managing risk within established standards.

Preferred Skills/Qualifications:

Soft Skills

• Collaborative and consultative

• Basic project management

• Motivates others

• Advanced problem solving

• Creates Ease, Value, Expertise

• Managing competing priorities & meets deadlines

• Champions change

• Ability to connect the dots; broad thinking

Functional Skills

• Knowledge about lending

• Deep understanding of E2E process & operational metrics

• Mastery of multiple systems & tools

• Continuous improvement implementation

• Advanced understanding of risk & controls

Additional Duties:

• Assist in other areas of the company, as needed, to ensure service levels and financial targets are met/exceeded

Job Location:

Superior, CO

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

Key Technology and Operations (KTO) is Key Bank’s shared services organization for technology, operational, and servicing functions supporting business partners and clients across all lines of business. Within the overall organization, KTO provides efficient, reliable and secure technology; creates an effective variable cost technology delivery model that maximizes the return on IT spend; orchestrates the efficient use of corporate information and technology assets; and supports innovation that creates competitive distinction. KTO is effective and efficient in payment and deposit servicing, loan servicing, exception and dispute processing, investment and support services, sourcing and procurement, as well as enterprise-wide fraud prevention, investigations and operational support to human resources and the Bank’s BSA/AML program.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 33762BR

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