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Senior Specialist (Collateral Management Workflow Coordinator) in Brooklyn, OH at KeyBank

Date Posted: 1/8/2021

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Date Posted:

Job Description

Job BriefPerforms various functions related lien filing, lien release and records management. Successful candidate will have advanced knowledge of the departmental functions. Position will include handling escalated requests from team members, clients and internal Key partners, assist with workload prioritization as well as projects and provides daily metrics to team and management. The person filling this position will adhere to service levels, quality goals and department procedures. The position will provide excellent quality customer service while continually practicing the essentials of the Key Values.
Essential job duties
  • Oversees workflow queues in KeyView Deluxe to ensure all workflow items are handled within service level standards
  • Handles escalated requests from team members and internal and external clients with a sense of urgency; communicates appropriately with business and support partners
  • Effectively communicates with the team to manage workflow responsibilities
  • Accurately and timely prepares, reviews and provides guidance on complex lien filing, lien release or records management requests.
  • Assists manager with department projects
  • Proactively cross-trains team members and appropriately aligns resources
  • Creates and maintain department procedures
  • Promotes team cohesiveness
  • Guides team members in identifying positive solutions
  • Analyzes loan requests to determine the proper documentation necessary to file, release or manage collateral file
  • Researches requests to appropriate conclusion and effectively communicate the results
  • Demonstrates personal effectiveness including the ability to get results in team environment
  • Proven ability to comprehend and perform complex activities independently
  • Builds a network of internal/external resources to help achieve goals
  • Works with LOB personnel, credit personnel and audit team on issues regarding the Collateral Management processes
  • Encourages best practice sharing and continuous improvement idea generation
  • Diminishes risk to corporation by ensuring regulatory and risk compliance
  • Responsible for onboarding and coaching of new team members
  • Provides feedback and input to leader for team performance
  • Develops self to better support team and future advancement
  • Participates in team meetings
  • Runs small projects
  • Contributes continuous improvement ideas.
• Primary focus is on complex execution within defined and undefined parameters. Roles at this level are responsible for complex operational and/or administrative work
• Administering complex procedures, analysis, tasks and reporting while receiving no instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
• Reviews and ensures proper documentation or procedures are used for complex activities and also checks the work of less experienced employees
• This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
• Identifies and resolves Complex issues that do not have established guidelines. May provides service in relation complex billing inquiries, service requests, suggestions and complaints from customers
• Individual at this level uses independence of thought to solve complex problems and is seen as an expert by others while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process
• Accountable for complex reporting and analysis requests
• Organizes, records, process, services the production of various activities of the team.
• Delivers subject-matter expertise to customers and lower level employees.
• Recommend and implements programs to solve complex issues
• Is fully proficient in duties and works under limited to no supervision
• Seen as a subject matter expert across the line of business
• Other duties as assigned
Required and/or Preferred Qualifications

Required Qualifications
  • College graduate or equivalent work experience
  • Advanced PC skills and ability to use MS Office (Word, Excel)
  • Strong operational mindset and process orientation
  • Regulatory compliance knowledge with respect to loan documentation
  • Understanding of loan accounting systems
  • Knowledge of commercial credit policies and products
  • Able to read and interpret legal documents
  • Knowledge of basic accounting principles
  • Demonstrated commitment to excellent customer service
  • Excellent oral and written communication skills
  • Strong interpersonal skills, with a demonstrated ability to work within a team structure
  • Ability to multi-task and meet deadlines while working under pressure
  • Open minded and adaptable to new ideas in a changing environment
  • Maintain a constructive, positive outlook
  • Commitment to continuous improvement
  • Excellent customer service and interpersonal skills
  • Excellent analytical, problem solving/decision making skills
  • Ability to work in online, image-enabled work queues
  • Demonstrates high initiative
  • Consistently develop knowledge base of internal and external processes
  • Proven ability to comprehend and perform complex activities independently
  • Comprehensive knowledge of loan documentation with respect to lien filing, lien release and records management.
  • Proven success in providing consistent high-quality service through efficient, effective and consistent delivery
  • Working understanding of KVD, ALS, ACAPS, PTS, Miser, CLS, Loan IQ systems and various department databases.

• Typically has 3+ years of experience with a strong knowledge of the business.
• High School Diploma or GED equivalent. College degree preferred
• Works well with others in a fully developed work team environment
• Open minded and adaptable to new ideas in a changing environment
• Excellent customer service skills
• Proven excellent verbal/written communication and interpersonal skills
• Demonstrated leadership skills
• Ability to work under pressure and meet deadlines
• Analytical, research and problem resolution skills
• Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
• Comfortable navigating multiple computer systems and applications
• Proficient in Microsoft Office applications
• Complex understanding of accounting principles
• Complex understanding of banking policies, procedures, government regulations
• Complex understanding of loan documentation
• Proven ability to handle all monetary/ processing functions independently
• Advanced knowledge/experience in multiple payment delivery channels; OLDS, Lockbox, ACH, wires
• Advanced knowledge of banking policies, procedures and governmental regulations
• Ability to perform complex scheduled and non-scheduled maintenance functions
• Proven ability to handle high transaction volumes accurately
• Ability to meet production goals
• Proven ability to handle all customer service inquires and diffuse difficult customer situations independently
• May train or assist in training new staff
• Ability to work with minimal supervision in decision making
• Excellent customer service skills.
• Exceptional attention to detail.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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