Senior Specialist (Client Onboarding Team) in Albany, NY at Key Bank- Corporate

Date Posted: 1/8/2020

Job Snapshot

  • Employee Type:
  • Location:
    Albany, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


*Typical work schedule will be Monday to Friday 11am-8pm*

As part of the Client Onboarding team, this position supports all levels of associate and management needs across the team’s area of responsibility. As such, the chosen candidate can expect to be responsible for numerous tasks simultaneously and a focal point for many levels of staff inquiry. Such tasks will be (but not limited to):

  • Under minimal supervision, maintain complete understanding of all functions/processes within the Client Onboarding department
  • Closely monitor team workflow including task assignment, monitoring for completion within established SLA’s with management escalation in advance of possible misses
  • Assist management by acting as a point person for day to day processing issues and complex clerical questions, knowing when to escalate to management for ultimate resolution.
  • Serve as a functional team member supporting production during times of need
  • Provide unsurpassed service to internal and external clients through the KeyValues concepts
  • Contributing to the compiling and publishing monthly scorecard, producing/verifying various task items including monthly rotational and production calendars
  • Work with other Lines of Business to ensure data integrity is maintained within KeyNavigator and other systems/applications


Come to work each day with the goal to provide first in class service to all internal partners and external clients. In doing so, ensure that any opportunities to improve process efficiency, quality, or client experience are communicated (with solution) in order to affect real change. Escalate any issues identified to the appropriate management. Partner with management to support departmental cross training activities. Be a positive advocate for change and support those around them through change. Lastly, it's essential to be an active participant in self-development in order to support the common team but also ones future advancement.


  • High School Diploma or GED
  • Intermediate to advanced PC and MS Office skills
  • 3+ years Client Onboarding production experience (or equivalent work experience)
  • Approachable, easy to talk to, and composed – deals with high stress levels effectively
  • Superior problem solving, analytical and communication skills
  • Ability to work independently or as part of the larger fast-paced and ever-changing team; all while maintaining a precise attention to detail
  • Ability to multi-task and meet deadlines while working under pressure
  • Proven ability to comprehend and perform complex activities independently
  • Comfortable communicating with team members, internal clients and management while maintaining a professional demeanor
  • Demonstrated ability to follow instruction as provided and utilize training to make informed decisions
  • Limited travel as needed


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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