Senior Insights Consultant: Branch Analytics in Cleveland, OH at Key Bank- Corporate

Date Posted: 10/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    100 Public Square
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Data analysts at KeyBank are trusted members of the product team and are the experts within the organization on measuring what is going on and using data to inform the decision-making process. Their analyses and insights provide a data-driven approach for product owners and managers to envision, scope, and refine features of products and services. Members of this team typically possess three critical skillsets – the skills of a statistician who knows how to model and summarize data sets; the skills of a computer scientist who can design and use algorithms to efficiently store, process and visualize this data; and the domain expertise necessary to both formulate the right questions and put answers into context.

You will join the Client Analytics team within the Enterprise Business Analytics, where we build the path of discovery to a trusted and relevant source of knowledge. KeyBank is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

Provide in-depth analytical support towards the design of branch strategies and initiatives for various lines of business within Key Community Bank. Utilize various analytical tools to make recommendations to senior executives to generate optimal business results. Prioritize multiple projects in order to reach long/short-term goals. Effectively communicate research findings both orally and in written format. Serve as the primary contact with clients and lead complex projects. Understand and utilize various analytic tools including data types and sources, scores, modeling techniques and reporting templates.


  • Support the development of opportunity based sales models across major product categories for Key’s 1200+ branch network, leveraging internal data, market demographics, and competitive environment
  • Provide in-depth analytical support in the creation of Key’s sales staffing models, ensuring staffing models align with sales expectations while achieving strategic & financial objectives
  • Support targeted segment strategies (Small Business, Mortgage, Workplace Banking, Investments) by providing insight on sales opportunities & performance, along staffing recommendations by geography
  • Provide guidance & thought leadership across field, channel, and product partners in the development of strategic priorities
  • Using analytical techniques, develop actionable sales performance insights, leading to recommendations that drive revenue growth and/or efficiency gains through fact based decisioning
  • Support distribution planning analyses (branch openings, consolidations, hours of operation, competitor benchmarking, etc.) and the development of unique market plans across Key’s footprint
  • Develop performance management tools & ad-hoc analysis for field leadership teams and line of business executives.
  • Conduct thorough post-mortem analysis to determine client impact & value creation of various completed actions. Transform post-mortem facts into predictive analytics that drive future decisions.
  • Ensure models adhere to all risk standards, and are built/maintained with a continuous improvement mindset
  • Utilize test & learn mindsight to test hypotheses and set strategies based on insights
  • Provide querying expertise necessary to extract information for data analysis. Design metrics and administer complex analyses to evaluate the effectiveness of decisions.
  • Leverage external trends & research to guide strategy development & hypothesis formation
  • Communicate findings and recommendations clearly and concisely for all levels of management


  • Bachelor’s Degree (Finance, Statistics, Engineering, Computer Science, or other analytically related discipline)
  • 3+ years of analytical experience in consulting, business or related field; Prior experience in sales performance, staffing model development, and/or distribution planning preferred
  • Excellent quantitative, analytical and problem solving skills. Knowledge of statistical techniques and data mining concepts and approaches.
  • Proven ability to interpret results of the analyses & clearly communicate findings
  • ArcGIS or Geospatial Analytic software experience preferred.
  • Familiarity in using statistical analysis (regression, decision trees, experimental design) to solve real world problems
  • Strong business/financial acumen; Prior financial services experience preferred
  • Results oriented, self-starter with ability to work independently and manage multiple projects and priorities
  • Proven proficiency in MS Excel and PowerPoint
  • Database querying and programming proficiency (SAS/SQL)
  • Strong project management skills with proven ability to lead projects end to end
  • Strong written and oral communication skills. Ability to communicate findings of complex analyses in a clear and concise manner to business partners.
  • MBA Preferred

KeyCorp's roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation's largest bank-based financial services companies, with assets of approximately $134.5 billion at March 31, 2017. Key provides deposit, lending, cash management, insurance, and investment services to individuals and businesses in 15 states under the name KeyBank National Association through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications, and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name. KeyBank is Member FDIC.

KeyBank has administrative services in place that help support the business. These include: Finance, Human Resources, Legal, and Marketing. KeyBank’s Corporate Center supports strategic initiatives through multiple teams which provide distinctly different, yet interrelated, disciplines for the KeyBank Leadership team and its business groups. The Corporate Center protects and enhances Key’s brand through thoughtful and deliberate messaging and responsible banking. Our proactive approach and significant expertise engage both internal and external constituents – employees, clients, shareholders, investors, regulators, legislators, community advocates – by adding value, positively influencing their perceptions, and instilling a sense of confidence in Key.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 32119BR

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