Senior Channel Manager - ATM in Cleveland, OH at Key Bank- Corporate

Date Posted: 11/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    100 Public Square
    Cleveland, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • Responsible for ATM Profit and Loss, budgeting planning and forecasting, and ATM financials
  • Responsible for overall ATM Channel strategy including availability, usage, software, hardware, and compliance
  • Partners with digital and transformation teams to increase transaction migration to ATM from branch channels
  • Partners heavily with Sr. Channel Manager for Branch Planning and Channel execution to ensure alignment to business and growth objectives and seamless view of all network optimization / execution strategies and tactics
  • Support development of an analytically-driven, top-down strategy to define and recommend ideal branch and ATM network size at the Network, Region and Market levels to optimize financial and client objectives
  • Deeply understand current-state performance of branch and ATM networks (branch profitability, relative deposit performance vs. competition, sales measures vs. transactions, market effectiveness measures, sales and service utilization metrics, site, branch, and market scoring and attractiveness measures, off-us ATM transactions, etc.) related to critical client / distribution variables and real-estate profile of the network
  • Maintain a general awareness of developments within KeyBank’s markets to provide feedback on customer issues, competitor activities, and consolidation activities
  • Establish and maintain relationships with many partners, both internal and external, including finance, accounting, human resources, project managers, and vendors.
  • Represents Key and the ATM channel in various meetings and business reviews, providing updates, insights, and detail on the state of the channel
  • Deliver results by showing the ability to identify and create opportunities, as well as, set goals that deliver profitability, tackle challenges head-on, and respond quickly to obstacles in order to maintain a high level of execution within the ATM channel


  • Bachelors degree in Business Administration or related field
  • Expertise in process improvement techniques and analytics
  • Demonstrated ability to effectively and enthusiastically lead change
  • Very strong and proven organizational and client service skills
  • Demonstrated attention to detail and ability to prioritize and manage multiple tasks
  • Advanced PC skills including Outlook, Microsoft Word, Excel and PowerPoint
  • Excellent verbal and written communication skills and ability to work in a team environment.
  • Demonstrated ability to follow through on assignments, solve problems, and make decisions
  • Adept at interacting with senior executives; willing to provide assistance proactively or upon request


A creative, decisive and action-oriented leader with a sustained performance record of achieving results. Understands how to establish, increase and maintain cross-company relationships in a complex organization, and how to effectively link results and client needs with business strategy.

Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines successes in terms of the whole team; creates a feeling of belonging in the team.

Organizational Agility – Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands and the cultures of organizations.

Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports finish their own work.

Interpersonal Savvy - Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Drives for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented with a relentless focus on execution; steadfastly pushes self and others for results.

In addition to the competencies specific to this role, all Key employees are expected to exhibit Key’s Leadership Behaviors (Accountability, Managerial Courage, Drive for Results, Lead Change, Client Focus, Effective Collaboration Develop Self, Staff and Others, Business Acumen, Manage Vision and Purpose) as outlined in Key’s HR Online system.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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