Senior Business Analyst - Consumer Lending and Mortgage Technology in Brooklyn, OH at Key Bank- Corporate

Date Posted: 10/22/2019

Job Snapshot

  • Employee Type:
  • Location:
    4910 Tiedeman Road
    Brooklyn, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Brief:
​As a Sr. Business Analyst in KeyBank’s Consumer Lending and Mortgage Domain your primary responsibility is ensuring high quality and complete business requirements are captured and documented for assigned technology initiatives. You will work primarily with stakeholders from our Consumer Collections lines of business to elicit, define, and document detailed business requirements, use cases and/or process flows.
You will also act as a subject matter expert for assigned Consumer Collections applications, and work as a liaison between our technical teams and the line of business. This function includes running out technical functional questions, maintaining and enhancing documentation and performing user acceptance testing to ensure quality in application releases and user experience.

Required Qualifications:

  • 5+ years of Systems Business Analysis work experience and development of detailed business system requirements
  • Bachelor's Degree in Computer Science, Information Systems, MIS, Business Administration or other related field or equivalent work experience.
  • Ability to lead meetings, drive decisions and create detailed requirements documentation
  • Excellent logical, analytical and problem-solving skills
  • Strong interpersonal skills and good written and oral communication skills.
  • Ability to communicate complex ideas to audiences of different technical levels
Essential Job Function:
  • ​ Deliver high quality, complete requirements in a timely manner for assigned projects and applications (including functional and non-functional requirements).
  • Ensure business value statement is derived for each assigned initiative.
  • Ensure final sign-off from all stakeholders on time in all phases of assigned projects.
  • Working knowledge of Key’s Project Lifecycle Policy, BA role requirements, and processes.
  • Serve as the SME/authoritative source for information for all assigned Collections applications/technologies and their use.
  • Ability to multi-task across multiple applications; this role is responsible for performing business analysis, testing and line of business technology roles.
  • Maintain and enhance all related documentation for assigned applications.
  • Attend design meetings with development teams to ensure design supports business requirements and optimized user experience.
  • Influence new application features and enhancements that are consistent with strategic priorities.
  • Act as a liaison between the technical teams and the Collections Operations teams for assigned applications.
  • Coordinate, facilitate and perform User Acceptance testing of applications according to quality milestone before production releases to ensure trouble free installations of enhancements.
  • Identify and manage project risks, issues, and action items relating to business requirements, while escalating issues appropriately.
  • Ensure necessary implementation and testing practices are engaged for all projects to ensure the quality and supportability of all delivered solutions.
  • Responsible for coordinating application updates with the business to ensure procedural updates are available to agents in a timely fashion.
  • Establish and maintain "trusted advisor" status with client/partner community.
  • Collaborates through effective communication, and foster collaboration across stakeholders.
  • Demonstrates depth and breadth of technical and business/partner expertise (knowledge and skills).
  • Utilize industry expertise in technology and financial services to assist partners in identifying best solutions and opportunities to leverage technology in support of business strategies and needs.
  • Keep abreast of technology, regulations and industry trends as it relates to Consumer Collection within the financial industry in general
  • Communicate accurate project status and work stream health information to management, and other stakeholders, including escalation where appropriate.
  • Deliver on commitments that are reasonable, accurately assessed, and achievable within the expectations established with project sponsors
  • Effectively collaborate with partners to develop sound project estimates and timelines.
  • Establish vendor relationships consistent with span of control.
  • Demonstrate Professionalism and Relationship Building
  • Effective Communication; verbal and written
  • Some limited travel may be necessary as required


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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