Senior Business Analyst - Client Analytics in Brooklyn, OH at Key Bank- Corporate

Date Posted: 1/8/2020

Job Snapshot

Job Description

About the Job:
The Senior Business Analyst is responsible for understanding business process management and business requirements of their customers, and translating them into specific functional requirements. The Senior Business Analyst works with stakeholders from all business units and related parties to elicit, define and document business processes and data requirements for technology initiatives.

Essential Job Functions:

  • Meet with key business stakeholders and project members to document business and functional requirements.
  • Work as a liaison among business and technical stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies, information and information systems.
  • Prepare business requirement documents, use cases, proof of concept models and supporting data transformation rules. Coordinate requirement review and signoffs with stakeholders to ensure that documentation accurately portrays business needs.
  • Work with Quality Assurance to ensure appropriate test plans are developed. Assist with testing efforts as required.
  • Assists with the evaluation of changes being proposed in current software systems.
  • Serve as a thought contributor and propose system enhancements or program changes to improve operational efficiencies.
  • Lead business analytics activities for small projects and function as a contributing team member for larger enterprise initiatives.
  • Uphold the KeyBank Vision & Values.
  • Must adhere to pertinent laws, regulations, KeyBank's Compliance Policy and external compliance requirements.

Key Accountabilities:
Customer:

  • Work in a collaborative fashion with all Business and Technology partners to deliver technology solutions that enhance service and product offerings to our customers. Our solutions and services will provide a quality and cost advantage, leverage our enterprise capabilities, meet business needs and provide high availability in a secure environment.
  • Support the ongoing improvement of the partner/customer experience.
  • Develop and manage productive working relationships.
  • Deliver excellent customer service when dealing with internal partners, vendors or customers.

Team & Employees:

  • Foster a positive employee experience for self and those around you.
  • Coach other team members, as appropriate, within area of expertise.
  • Participate fully as a member of the team and contribute to a positive, ethical and respectful working environment and communicate openly with others.

Community:

  • Participates in civic activities to promote growth and development of the community and a positive image for Key.

Required Qualifications:

  • Bachelor’s Degree in related field or equivalent experience.
  • Minimum 6 years related experience.
  • IT experience required, and client analytics experience preferred.
  • Business analysis thought leader with comprehensive knowledge of requirements elicitation and management methodologies.
  • Strong leadership skills with experience in conflict resolution.
  • Comprehensive understanding of financial services policies, procedures, products and industry practices.
  • Excellent and demonstrated skills in meeting facilitation, relationship management, leadership, critical thinking, technical writing and presentation skills.
  • Knowledge of Hadoop, relational databases (Teradata, Oracle, SQL Server) and business intelligence tools (Cognos, Tableau, SAS).
  • Working knowledge of SDLC and PMLC.
  • Working knowledge of Microsoft Office, Project and Visio.
  • Intermediate programming knowledge in Python is desired.


FLSA STATUS:Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

39792BR

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