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Section Manager IV, Lockbox in Denver, at KeyBank

Date Posted: 10/17/2020

Job Snapshot

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Job Description

Primary Responsibilities
Interacts with and offers solutions to internal and external clients; comprehensively resolve complex client issues

Uses business management discipline and continuous improvement to monitor department performance, tracking, and reporting statistics

Ensures that all SLAs (service level agreements) are met and ensures that internal controls and processes are sound

Demonstrates leadership on a consistent basis and leads by example

Builds a strong, effective team; develops self and associates; increases lines / level of communication; increases attachment and involvement from associates; promotes diversity

Monitors, coaches, develops, and assumes responsibility for lockbox associates to ensure that productivity, quality standards and client service level agreements (SLA) are met

Optimizes workflow; prioritizes projects and daily tasks; completes all responsibilities within established deadlines

Ensures associates are appropriately recognized for performance on a monthly basis; delegates responsibility to associates as needed and to grow strength in department

Partners with Sales District and Line of Business (LOB), leverages strategic partners.

Required Qualifications
Bachelors Degree required
Minimum 3-5 years experience leading an operations production functions of 10 - 30+ associates
Track record of performance improvement and expense control in prior roles
Track record of successfully partnering with internal and external clients and offering solutions

Core Competencies
Working knowledge of continuous improvement fundamentals
Demonstrated ability to prioritize tasks according to organizational goals
Demonstrated ability to effectively partner with sales and product groups to meet the needs of clients
Demonstrated capacity for and experience with technical and systems understanding
Strong oral and written communication skills
Ability to coach, motivate and develop associates
Leadership presence and professional bearing
Strategic thinking
Effectively copes with change


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

JobID: 43670BR

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