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Sec Mgr IV, Operations in Albany, NY at KeyBank

Date Posted: 10/18/2020

Job Snapshot

  • Employee Type:
  • Location:
    555 Patroon Creek Boulevard
    Albany, NY
  • Date Posted:

Job Description

Seasoned Team Leader with demonstrated bank fraud and analytical experience involving complex cases and prior demonstration of informal or formal leadership skills.

A Section Manager maintains department results and standards using praise, coaching, counseling, and disciplining employees. Additionally, a Section Manager may be called upon to conduct or participate in investigative services associated with highly sensitive allegations and/or high financial risk cases.

Section Managers are responsible for overseeing and managing their assigned Fraud Case Analysts, Fraud Endorsements Analysts, or Fraud Charge Off Analysts to ensure regulatory compliance and adherence to department guidelines and Quality Control standards. Section Managers routinely partner with leadership and/or applicable risk and business partners providing insight and/or recommendations relative to opportunities for improvement as well as fraud loss mitigation and recovery.

The preferred skillset of a Section Managers includes but is not limited to:
  • Five years of fraud analysis/investigation, law enforcement or relevant banking experience.
  • Section Manger has demonstrated a proven in-depth knowledge and understanding of process flow, bank products, delivery channels, and applicable regulations associated with both the retail and non-retail LOB’s across KeyBank’s footprint.
  • Proven ability to manage multiple complex tasks simultaneously.
  • Proven business-writing skills.
  • Proven ability to participate in high-level conversations.
  • Proven customer service/customer contact experience and ability to resolve complex issues/problems.
  • Proven informal/formal leadership, mentoring, and training skills.
  • Proven ability to accurately analyze and resolve challenges within the confines of department policies, procedures, and authority.
  • Proven ability to work effectively and independently.

Monitor department reports and case management system to confirm alerts and cases are being analyzed as necessary and within the established service level agreement.
  • Supervising and guiding staff towards maximum performance by monitoring case volumes, identifying cases approaching department SLA’s and confirm quality of analysis is maintained using a risk-based approach.
  • Ensure KeyBank conducts analysis of suspicious activity directed at KeyBank and/or its clients in an effective and efficient manner.
  • Oversees department operational requirements by scheduling and assigning employees.
  • Maintain approved department staffing levels by recruiting, selecting, orienting, and training employees.
  • Maintain quality of the department work product results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains operations by initiating, coordinating, and enforcing internal and external SLA’s, operational, and personnel policies and department guidelines/procedures.
  • Contributes to team effort by accomplishing related results as needed.
  • Share analytical findings with business and risk areas to help them develop processes to create awareness to mitigate subsequent occurrences.
  • Establish and maintain effective relationships with various business partners and provide advice regarding fraud prevention and other loss prevention topics.
  • Maintain detailed knowledge of company operations, organizational procedures, and federal/state regulations.
  • Maintain understanding of industry trends related to bank fraud.
  • Review analyst work product and provide constructive feedback to maximize the quality of cases.
  • Promote the department’s goals and strategies throughout the company.
  • Effectively manage risks and rewards.
  • Adhere to internal policies, laws and regulations and complete risk training by defined due dates.
  • Identify and escalate risks and issues in a timely manner and prior to risk management, risk review, or third-party identification.
  • Complete any identified issues/findings and implement corrective action plans within defined timeframes.

  • Bachelor’s degree
  • Over five years of fraud analysis, investigative, law enforcement or relevant banking experience.

  • conduct in-depth analysis associated with highly sensitive cases that pose a risk to KeyBank’s reputation, financial position, or may involve significant regulatory risk/implications.
  • Provide coaching and/or cases assistance.
  • Demonstrates willingness to take on more responsibility while still maintaining a positive attitude and promoting spirit of teamwork.
  • Lead groups and/or committees designated to review and improve policies, procedures, and processes affecting the department or business partners.
  • Proper assignment of cases that involve situations/events which pose significant reputational, financial and/or regulatory risk to KeyBank.
  • Assist Management in special projects as needed.
  • Demonstrate leadership skills contributing to the overall team development.


  • Preferred: Bachelor’s degree in business, law enforcement, criminology or other related field.


KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.


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